Field Service Technician - NV

Location:

(SUL) Salt Lake City, UT Job : R0142158 Date Posted:  Company Name: HITACHI GLOBAL AIR POWER US, LLC Profession (Job Category):
Engineering & Science

Job Schedule:

Full time Remote:
No

Location:

Elko, NV areas

Reports to:

Field Service Manager

At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed. Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence. Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently.

Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries. What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

At Hitachi Air Centers, our mission is summarized in these three basic statements:

• Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient
• Provide best in class field service and customer service support to those who rely on us every day to keep production up and running
• Provide the above at a competitive price

• Provides maintenance and technical support for Sullair products at customer field locations.
• Considered an expert on all Sullair rotary products and accessories.
• Must have broad knowledge and experience on competitive rotary products.
• Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel.
• Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs.
• Prepare detailed service reports to document service visits, issues and troubleshooting actions.
• Logs and tracks maintenance activities.
• Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure.
• Document service visits and generate reports with action items.
• Support the Sullair Training Department for customers, distributors, and employees.
• This position will report directly to the Field Service Manager.

• Perform any needed service on all Sullair rotary products without supervision.
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products.
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards).
• On call as scheduled for after-hours customer support.
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Sullair management as Voice of Customer.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer.
• Dedicated to completion of responsibilities.
• Must be fluent in English and have a valid driver's license.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
• Employees will…