Service Manager

Overview

Join the team of experts and realize your true potential. Our team believes in doing what is right for our customers and our employees. We provide training, support and opportunities for growth. Join us and become an EXPERT!

Position Summary:

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and make recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

• Review and manage all repair quotes submitted by the service providers and submit to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate and resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned

• Ability to multi-task and prioritize work responsibilities
• Ability to work independently and to instruct others
• Industry specific knowledge of various components associated with HVAC service field
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
• Working knowledge of the techniques, methods, tools, and safety precautions of the HVAC trade
• Excellent interpersonal and organizational skills; able to maintain and protect confidential information
• Proficient with computers – including Microsoft Word and Excel
• Ability to communicate effectively verbally and in writing with customers and service technicians

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.