Lodging Maintenance Technician - Year Round

* Efficiently respond to all maintenance calls dispatched either the via HotSOS work order    system, through email, in person, or via phone. Complete basic    maintenance tasks to the highest degree of quality.
* Use all established protocols for approaching, announcing, and entering any condo    (whether believed to be vacant or occupied) – every time.
* Use all established protocols when working inside any condo – whether occupied or not.
* Leave work location (whether a condo, common area, maintenance shops, employee area, or administrative area) in pristine condition following project completion.
* Display professionalism, proficiency, and guest-centric demeanor when interacting with    guests, homeowners, and peers at all times.
* Escalate issues that the Maintenance Tech is not able to effectively address to Supervisor or    Manager promptly.
* Report on completion (or delay if a further issue is discovered) immediately via the use of    HotSOS or other communications tools as directed.
* Immediately report any safety concerns, injuries, or guest service challenges encountered    during any dispatched call.
* Accurately diagnose more complex maintenance issues including in-unit problems, and building    systems problems. Can trouble-shoot larger issues (multiple units, multiple-property issues)    and provide a timely and succinct update to all stakeholders.
* Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish    repairs without supervision when dispatched on maintenance calls.
* Has achieved proficiency levels in the above items which would enable Tech II to    provide basic training and project oversight to other team members.
* Opening/closing of hot tubs and swimming pools (including chemical testing,    temperature check and reviewing equipment function).
* Taking readings and accurately documenting key building systems data e.g.
boiler pressure; domestic hot water temperature; heating system pumps PSI,    glycol levels, etc.
* Exchanging air filters
* Perform trash removal (includes compactors, hand-hauling, and transporting dumpsters    using skid-steer). Clean and deodorize trash rooms, compactors, and dumpsters.
* Monitor Metasys system, use as a diagnosis tool, respond to any issues with building    systems where sub-par performance is indicated.
* Complete work documented in annual room surveys (annual inspection and repairs) in    units participating in the short-term occupancy rental program. Perform staining/oiling of outdoor patio furniture.
* Perform more complex tasks emanating from the annual room surveys process which are vital towards property upkeep.
* Perform actual room surveys, inspect the unit for designated issues, and document such issues.
* Perform “spring project” tasks on behalf of the HOA including painting, general repair in    common areas.
* Perform annual/bi-annual deep-clean of pools/hot-tubs.
* Assist peer departments with basic maintenance services (e.g. housekeeping vacuum    repair, light bulb replacement in office areas, furniture assembly).
* Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish    repairs without supervision when requested by peer departments.
* Emergency Response  + Act immediately when notified by the Front Desk or Security of any alarms being activated in      any properties either inside condos or in common areas. Quickly identify if the issue needs to      be escalated for a full emergency response or whether official emergency responders can be called off.  + In cases of an actual emergency, assist with building evacuation following all established procedures.  

+ Act immediately and contact supervisors if any building infrastructure systems go into “trouble” or “alarm” status.  + Respond immediately, calmly, and professionally in cases of guests being stuck in      elevators.  + Assist with diagnoses/locations of the root cause of emergency alerts (if it is a system fault – e.g. faulty smoke detector head) and work to rectify while ensuring Front Desk and management is kept informed.
* Access Control/Security  + Follow all established procedures for entering condos and commercial…