Product Support Specialist - Ditch Witch

Overview

Typical work hours: 8:00 AM – 5:00 PM, Monday–Friday. Product Support Specialist at Ditch Witch. The Product Support Specialist is trained to provide technical support, feedback from field information, and technical training on American Augers and Ditch Witch equipment. Responsibilities include problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned.

The role requires effective communication, group presentation skills, and maintaining a positive, professional attitude in demanding situations.

• Maintain positive, professional relationships with dealers, customers, and factory personnel.
• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.
• Apply knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues.
• Troubleshoot and diagnose problems with equipment, including monitoring and testing performance using gauges, meters, and related tools.
• Communicate field problems and suggested solutions for resolution.
• Create and maintain records including warranty claims and documentation of equipment issues.
• Repair and implement upgrades to equipment.
• Use computers to develop, distribute, and present technical and training information to groups, including gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical, and electronic systems.

• High school diploma and a minimum of 1–5 years of relevant American Augers or Ditch Witch or related experience. Bachelor’s degree in a related area is preferred.
• Level I, 3–5 years on-the-job experience in equipment assembly and/or technical repair.
• Level II, 5–10 years on-the-job experience in equipment assembly and/or technical repair.
• Level III, 10+ years on-the-job experience in equipment assembly and/or technical repair.
• Maintain a positive, professional attitude while working in demanding situations.
• Demonstrate effective communication skills and the ability to make effective group presentations.
• Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems.
• Possess intermediate electrical/electronic experience, knowledge, and skills.
• Sufficient computer skills to complete daily job functions; experience with SAP, Microsoft Word, Excel, and PowerPoint is preferred.
• Self-motivated, high productivity, ability to learn new skills, and reliable in areas of attendance, quality, and teamwork.
• Be willing to work overtime or travel on short notice, including weekends as needed.

• Handles and positions components weighing in excess of 50 pounds.
• Regular, extended use of telephone, computer, tablet, and smartphone.
• Office environment most of the time; shop or outdoor work environment some of the time with potential hazards such as powered vehicles, sharp objects, moving machinery, and outdoor conditions.
• Work in varied locations: under and on top of heavy construction equipment, in tight quarters, and in awkward positions. Use a range of hand and power tools and work with hazardous materials including solvents, oils, grease, and fuels.
• Travel (air and highway, domestic and international).
• Rapidly changing demands, schedules, and deadlines. Workday often defined by customer requirements.

At Ditch Witch, we aim to make sure employees feel valued. In addition to a competitive salary, we offer a comprehensive benefits package including medical, dental, and vision plans, a 401(k), and other benefits. Location for this role is Perry, OK, with a variety of additional perks.

• Dress for your day — casual, office-plant blended environment.
• Wellness resources covering physical, mental, financial health, and more for full-time employees.
• Growth opportunities, including tuition reimbursement, opportunities to move into new areas, and promotions.
• Competitive salary with a broad total rewards package; pay range is between $54,900 and $91,000 annually, with pay decisions based on experience and other factors.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.