Food & Beverage Supervisor-GCT Job Etobicoke area,Ontario Canada,Restaurant/Food Service

Position: FT Food & Beverage Supervisor-GCT

Position Summary

Reporting to the Sr. Manager, F & B, the Food and Beverage Supervisor is responsible for overseeing Bartenders, Servers, Porters, Hosts and Hostesses. The Food and Beverage Supervisor maintains efficient running of the department by complying with the duties and responsibilities as outlined below in accordance with all applicable policies, procedures, rules, regulations and standards.

Key Responsibilities:

Excellent internal and external customer service skills are required to be displayed at all times

Ensure safe and responsible service relative to all aspects of the sale and service of all food and beverage products

Ensure employees report to work adhering to company policies and procedures

Supervisor employees in a positive manner, reflecting positive leadership qualities

Assign tasks and duties accordingly to appropriate employees

Conduct performance evaluation and coaching to employees as required

Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees

Strong understanding of the cash system policies and procedures and ensure compliance

Complete daily reports and documents as required

Handle customer concerns and complaints promptly and respectfully

Provide training to new and existing employees and development opportunities to staff

Other duties as assigned by the Food and Beverage Manager

Ensure compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act

Maintain a safe environment for all employees and report any health and safety contraventions to the Food and Beverage Manager immediately.

Education and Qualification Requirements:

Post-Secondary Food Service and Hospitality Education diploma preferred

Minimum 3 years practical front of the house Food and Beverage experience working in a high-volume multi-unit establishment or Casino

Proven knowledge of food & wine

Minimum 1year previous Supervisory/Managerial experience

Must have recognized Provincial training in Smart Serve and Responsible Alcohol Management

Hotel, Restaurant or Food Service and Hospitality education or specific training in

Smart Serve Certified

WHMIS Certified

Food Safety Training

Customer Service oriented background, excellent people skills, and diversity

Fully knowledgeable and maintain complete knowledge and comply with AGCO, OLG, LLBO, and GBH policies and procedures, rules and regulations and Collective Agreement

Computer experience required in Excel, MSWord and . System

Ability to work independently under pressure in a fast-paced work environment

Ability to prioritize and possess excellent time management and organizational skills

Able to maintain a positive working relationship with fellow employees and management as part of a team

Effective leadership, oral and written communication skills

Competence and professionalism

Ability to follow and comply with company and departmental policies and procedures

Excellent customer service skills to maintain good rapport with customers and employees

Ability to perform tasks and duties effectively and safely within prescribed time limits

The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Work Environment Considerations

Hours are not guaranteed and hours of work will vary in accordance with business and operational demands. You agree to work any shift during any day of the week.


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