Parts Counter Person

About the role

Sells heavy duty truck parts and equipment to marketplace customers by performing the following duties.

Pay Range: $23.00 - $25.00/Hour

Essential Duties

• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine the required replacement, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Reads catalog, computer inventory for replacement part stock number and price.
• Receives and fulfills telephone and/or walk in customer orders for parts. Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Locates part(s) for customer(s) if not in stock and advises of options, local vendors and freight options.
• Advises customers on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money. Marks and stores parts in stockroom according to prearranged system.
• Completes all PACCAR training workbooks.
• Takes inventory of stock.
• Maintain cleanliness of the department. Empties waste baskets, stocks shelves, performs cycle counting, core returns, sweeps/mops floors and maintains working areas/walkways free from safety hazards and obstacles.

Additional Duties

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• "Customer First" Attitude - does everything with the view of satisfying the customers, so they come back to buy again and again.
• Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety and Security - uses equipment and materials properly.
• Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for their own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.

Qualifications

• 5 years related experience and/or training; or equivalent combination of education and experience.
• Possession of a valid driver's license.
• Clean DMV record.
• High school diploma or equivalent.

Skills and Competencies:

• Knowledge of Inventory software and Order processing systems.
• Basic use of Outlook, Word & Excel.

Working Conditions

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and outside weather conditions.
• The noise level in the work environment is usually moderate.

Cognitive and Physical Demands

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Frequently required to stand; walk; use hands to finger, handle, or feel; reach with…