Program and Office Support - Seasonal

Nature Of Work

Under the administrative direction of the Assistant Manager or designee, this position provides program and clerical support which includes, but is not limited to, processing program registrations and daily receipts, data entry projects, providing excellent customer service, and other routine program and clerical support as needed.

Pay Range: $20 per hour

• Provides excellent customer service to both patrons and staff.
• Answers questions or directs citizens to appropriate staff members regarding department programs and activities.
• Accesses available sources of information to answer inquiries.
• Processes program registrations and generates reports.
• Responds to inquiries in person or by phone in the assigned area.
• May research and evaluate accounts to determine resolutions.
• Assists in maintaining both paper and electronic files for the Center.
• Enters, updates, and/or edits data into the computer system.
• May assist in updating program content for Parks, Recreation and Community Services information posted on the city’s website and electronic message boards.
• Performs other duties as assigned.

• Must possess a high school diploma, GED, or higher.
• Knowledge, skills, and abilities include:
• Ability to apply common sense to carry out instructions in written, oral, or diagrammatic form and to solve problems involving several concrete variables in standardized situations.
• Ability to establish and maintain effective working relationships with supervisors, co‑workers, and the public.
• Proficiency with computer and related software, including email, word processing, spreadsheet, and database software.
• Ability to greet the public in a courteous manner.

Work is performed under the general direction and supervision of the Assistant Manager or designee. Assignments may vary day to day and can be either verbal or written. The employee determines proper procedures and work methods and is responsible for completing work according to City work rules and safety regulations. Work is reviewed through ongoing observation, written and verbal communication, meetings, and feedback from supervisors and other department employees.

Guidance is provided through rules, regulations, policies, and procedures. The employee will have contact with the general public in city‑owned buildings and may need to respond to questions and complaints, provide general direction, and share information with other City employees.

Structured Oral Interview

To apply for this position, please apply online at www.cityofevanston.org on or before the closing date.

Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre‑employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.

The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person's race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847‑448‑8204 (voice) or 847‑866‑5095 (TTY).