Program Assistant , Counseling and Psychological Services

Department:

Counseling & Psychological Services

NEX/11

Program Assistants at Northwestern University's Counseling and Psychological Services (CAPS) report to the Office Manager and coordinate administrative functions and processes for the department’s Evanston, Sport Psychology and Chicago campus offices. Core tasks of these positions include office reception and administrative support to departmental leadership and clinical staff.

Reception duties include answering and directing calls on a multi‑line phone, greeting and checking in students for appointments, scheduling, and responding to routine non‑clinical inquiries.

Administrative support duties may include managing the calendars of members of the CAPS leadership team, clerical support to CAPS committees and/or working groups, data entry and records management, tech support, website and social media management, and development of promotional items for CAPS events and services.

The pay range for the Program Assistant 3 position is $23.00 – $25.54 per hour, depending on experience, skills, and internal equity.

Program Assistants are assigned to a primary office location upon hire but will occasionally be expected to work in one of the other two offices as determined by the Office Manager. Advance notice will be provided.

CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses with an embedded Sport Psychology office at Walter Athletics Center supporting Northwestern Student Athletes. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes in the Evanston campus.

The Chicago office serves primarily graduate and professional students while the Evanston office serves both undergraduate and graduate students.

In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA‑accredited Doctoral Internship in Psychology at our Evanston office and a Post‑Doctoral Fellowship at Walter Athletics Center. CAPS is a learning organization, in that our strategic planning, priority setting, clinical services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions.

CAPS also identifies very closely with the vision, values, and guiding principles of our umbrella organization, the Division of Student Affairs.

Department Website: https://(Use the "Apply for this Job" box below)..html

Nearly 30 departments make up the Division of Student Affairs, from housing to food services, career services to counseling, the student center to student org advising, and so much more. Student Affairs enriches the Northwestern experience outside of the classroom. This division engages students in activities and culture in both the campus and surrounding community. Student Affairs offers support to students in need and creates an environment that makes Northwestern students Wildcats for life.

Learn more about the Division of Student Affairs: https:///

• Manages calendar – supervisor’s and/or department
• Organizes and coordinates events which may include creating timelines
• Management of both internal and external online appointment scheduling for >40 clinical staff; making sure both match, requiring high attention to detail.
• Assists with preparing materials for outreach programs, registrations, and marketing
• Daily input of after‑hours on‑call contact information; notifies after‑hours counseling service of on‑call schedule changes
• Makes recommendations for improving processes and efficiency
• Provides basic interpretation of policies and procedures

• Answers multi‑line phone and coordinates flow of information to clinicians, administrators, on‑call counselors, and staff as needed
• Uses…