Front Office Support Staff

Department:
Parks, Recreation and Community Services
Division:
Inclusion & Accessibility, Prieto Community Center/Various Locations

Position Title:

Front Office Support Staff
Job Type: Seasonal
Pay: $17.00 per hour

Under the administrative direction of the Office Coordinator or designee, this position provides clerical support which includes, but is not limited to, processing program registrations and daily receipts, preparing deposit batch reports, data entry projects, providing excellent customer service, as well as providing other routine clerical support as needed. Hours vary depending on facility needs, primarily evenings and weekends.

• Provides excellent customer service to both patrons and staff.
• Answers questions or directs citizens to appropriate staff members regarding department programs and activities.
• Accesses available sources of information to answer inquiries.
• Processes program registrations and generates reports and invoices for the Center.
• Processes and reconciles receipts, maintains records of such sales and prepares bank deposits for pick‑up.
• Responds to inquiries in person or by phone in assigned area.
• May research and evaluate accounts in order to determine resolutions.
• Provides clerical assistance for, but not limited to, newsletter and packet preparation.
• Assists in maintaining both paper and electronic files for the Center.
• Enters, updates, and/or edits data into the computer system.
• May assist in updating program content for the Parks, Recreation and Community Services information posted on the city's website and electronic message boards.
• Performs other duties as assigned.

• Must possess a high school diploma, GED, or higher and must possess two (2) or more years of clerical experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
• Ability to exhibit minimum mathematical skill usually associated with addition, subtraction; to multiply and divide all units of measure to perform the four operations with like or common decimal fractions; to compute ratio, rate and percent; to draw and interpret bar graphs; to perform arithmetic operations involving all American monetary units.
• Ability to establish and maintain effective working relationships with supervisors, co‑workers, and the public.
• Proficiency with computer and related software, including email, word processing, spreadsheet, and database software.
• Ability to greet the public in a courteous manner.

Work is performed under the general direction/supervision of the Office Coordinator or designee. Assignments may vary from season to season and day to day. Assignments can be either verbal or written, with the employee determining proper procedure and work methods and is responsible for completing the work according to City work rules and safety regulations. Work is reviewed through ongoing observation, written and verbal communication, meetings and feedback from supervisors and other department employees.

Guidance is provided through rules and regulations, policies and procedures, Unified Work Rules, Union Contract, Personnel Rules and OSHA. Work is evaluated at least annually for the safe and skilled operation of equipment, quality of tasks, adherence to work rules, and performance in accordance with this classification standard.

The employee will have contact with the general public in city-owned buildings. The employee may need to respond to questions and complaints and provide general direction to the public; the employee has regular contact with other City employees in order to share information and complete work assignments.

Structured oral interview.