Program Assistant 3, Counseling and Psychological Services

Program Assistant

Program Assistants at Northwestern University's Counseling and Psychological Services (CAPS) report to the Office Manager and coordinate administrative functions and processes for the department's Evanston, Sport Psychology and Chicago campus offices. Core tasks of these positions include office reception and administrative support to departmental leadership and clinical staff. Reception duties include answering and directing calls on a multi-line phone, greeting and checking in students for appointments, scheduling, and responding to routine non-clinical inquiries.

Administrative support duties may include managing the calendars of members of the CAPS leadership team, clerical support to CAPS committees and/or working groups, data entry and records management, tech support, website and social media management, and development of promotional items for CAPS events and services.

The pay range for the Program Assistant 3 position is $23.00 - $25.54 per hour, depending on experience, skills, and internal equity. Program Assistants are assigned to a primary office location upon hire but will occasionally be expected to work in one of the other two offices as determined by the Office Manager. Advance notice will be provided.

CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses with an embedded Sport Psychology office at Walter Athletics Center supporting Northwestern Student Athletes. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes in the Evanston campus.

The Chicago office serves primarily graduate and professional students while Evanston office serves both undergraduate and graduate students. In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA-accredited Doctoral Internship in Psychology at our Evanston office and a Post-Doctoral Fellowship at Walther Athletics Center.

Specific responsibilities include coordination, student services, documents and databases, and website maintenance. The position requires a high school diploma or equivalent, 4 years of administrative support or other relevant experience, and intermediate knowledge of word processing, spreadsheet, email, and database software programs. Preferred qualifications include a bachelor's degree and experience working in a clinical office or setting.

Northwestern offers a comprehensive benefits package including health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. Northwestern supports flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care.

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.