Front Desk Manager

Front Desk Manager

Clarity Clinic, PLLC Evanston, Illinois, United States

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (Physician Assistants), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle.

Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

A Front Desk Manager at Clarity Clinic is a professional who oversees the administrative and operational aspects of the facility's healthcare practice. Their responsibilities include managing day-to-day operations, coordinating staff schedules, handling financial matters such as budgeting and billing, and ensuring compliance with relevant regulations and policies. Front Desk Managers at Clarity Clinic often play a key role in hiring and training administrative staff, maintaining electronic health records, and facilitating communication between mental health professionals within the facility.

Location: 501 Davis St, Evanston, IL

Shift

Schedule:

12:00pm - 8:30pm (Monday-Friday)- Morning shift may be required occasionally based on organizational needs

• Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage
• Proactively manage coverage risks and elevate staffing gaps to the Clinic Operations Manager with clear mitigation options
• Reallocate PCC resources in real time based on patient volume, call queues, and operational demand

• Conduct daily clinic readiness walkthroughs prior to first patient arrival or after last patient departure, ensuring rooms, devices, supplies, and shared spaces meet operational and safety standards
• Enforce opening and closing procedures with an emphasis on accuracy and completeness
• Identify recurring environmental or readiness issues and drive corrective process improvements

• Review provider schedules daily to identify unfilled slots, double-booking risks, and workflow bottlenecks
• Monitor provider utilization performance and elevate sustained underperformance to the Clinic Operations Manager

• Actively manage phone coverage using Ring Central queue data to prevent call backlogs and patient dissatisfaction
• Ensure patient calls are answered, routed, and resolved in accordance with service standards
• Intervene directly in escalated or high-risk patient concerns to achieve same-day resolution when possible
• Oversee daily POS batch reconciliation and weekly deposit execution, ensuring 100% accuracy and documentation
• Monitor collection performance at the PCC and location level, driving accountability for missed opportunities
• Identify training or compliance gaps related to payment processing and implement corrective actions

• Audit PCC execution daily for check-in/check-out accuracy, insurance verification, portal management, and task routing
• Provide real-time coaching, retraining, and documentation for performance issues
• Lead weekly PCC huddles to reinforce priorities, performance expectations, and operational updates