Housekeeper, Customer Service​/HelpDesk

Overview

We’re seeking a full-time
Housekeeper whose skills will help keep our beautiful senior living community clean, attractive, comfortable, and safe. More than a cleaner, you’ll interact with residents to ensure the highest standard of cleanliness of apartments. Other duties may include laundry service and deep-cleaning amenity spaces throughout the community. We're an award-winning employer offering a welcoming culture, competitive hourly rates, and full benefits, as well as on-the-job perks.

This opportunity is for the following schedule:
Monday through Friday from 8:00am to 4:00pm, Saturday & Sunday are required as needed.

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction.
• Curring items and packages; delivering birthday balloons and cards from The Mather to our residents
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check-in report.
• Assisting Hospitality Services experience center with special events.
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

Required:

• High School graduate
• Excellent customer service skills
• Ability to utilize MS Outlook and work order software systems
• Ability to prioritize and organize multiple demands on time and projects.

Mather is an equal opportunity/affirmative action employer committed to a diverse workforce and upholding our inclusive value. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above description is a general description of the position requirements and is not intended to be all-inclusive.

The hourly base wage range is a good faith estimate of the range Mather reasonably expects to pay for this position at the time of the posting. The actual hourly base wage paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, geographic location and market changes. The position is also eligible to participate in Mather benefit plans and Employee Appreciation Fund.

Hourly Pay Range: $19.75 USD - $21 USD

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short-…