Customer Service Representative

Job Title: Customer Service Representative

Function: Operations – Supply Chain

Reports to: Customer Service Manager

Position Type: Permanent, Exempt

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world since 1961.

Are you a Customer Service Representative looking for the challenge of taking a mission driven organization to its next level of success?

Ornua is actively seeking a Customer Service Representative to join the Ornua Family as we continue our growth trajectory.

The Customer Service Representative plays a powerful role in shaping the experience of our customers and driving the success of our iconic brands. In this position, you’ll own key customer relationships, ensure flawless order execution, and directly influence essential service metrics like On Time In Full and customer scorecards. Your problem‑solving skills, proactive communication, and ability to navigate fast‑moving challenges will make you a vital contributor to our continued double‑digit growth and exceptional customer experience—giving you the opportunity to make a visible impact every single day.

You bring a genuine passion for creating exceptional customer experiences and thrive in a dynamic, team‑oriented environment where your entrepreneurial spirit, energized approach, and resourceful, roll‑up‑your‑sleeves mentality help you drive meaningful impact.

At Ornua, success is not just about what you do — it’s how you do it. You demonstrate our values by seeking new ideas, making things happen, showing care for your teammates, being your authentic self, and achieving great things together.

• Customer Relationship and Order Management – end to end full service forwholesales/distributor accounts. Which includes but is not limited to order entry,stock allocation, order compliance monitoring (lead time, minimum order quantity, delivery schedule), problem resolution.
• ‘On Time In Full’ (OTIF) and scorecard maintenance - providing regular reporting, and ongoing partnership with internal/external parties to manage scorecard expectations.
• Liaising with 3rd party warehouses, brokers and logistics personnel to handle and resolve customer issues .
• Participate in account meetings, provide analysis/reporting when needed, along with strategic planning initiatives driving those improvements to completion.
• Managinglate fees and deductionsas it pertains to supply chain related charges.
• Overage, shortage, and damage management for set accounts. (OS&D)
• Process Customer Return to stocks and Customer Price only credits and debits.

• 2-3 years' experience in B2B customer service, ideally in a consumer packaged goods environment.
• Experience with ERP Systems (Infor/M3 ideally)
• Basic level of proficiency in Microsoft Office applications (Excel, Word, Outlook, and Internet Explorer)
• Strong analytical and problem-solving skills, with an attention to detail
• Effective and clear communicator
• Ability to Manage Multiple Priorities

• Experience in multinational environments.
• Experience with pivot tables, reporting, and basic formulas within Excel.

Ornua is a purpose-driven, values-led co-operative creating value for Irish dairy farming families through our global operations. With 10 business units, 16 production facilities, and in-market teams across the world, we operate through two divisions — Ornua Foods, which markets our iconic consumer brands including Kerrygold and Pilgrims Choice, and Ornua Ingredients, which provides innovative, customized dairy ingredient solutions to our customers.

• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Comprehensive benefits with region-specific offerings.
• Dynamic Working policy supporting flexible hours and hybrid work options.

$49,500 - $58,000

This range represents the…