Front Desk Associate

JOB OVERVIEW

At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much know everyone in the gym by name.

They will run to open the door for you in a driving rainstorm and change a channel so you don’t miss a minute of the big game. They consistently go above and beyond and you can’t help but smile when you see them.

• Greet every member and guest with enthusiasm and a smile
• Tours potential members around the club with the goal of signing up the person for a membership
• Answer phone calls in a professional and energetic manner
• Execute all opening/closing operational procedures to ensure the club runs smoothly
• Handles members requests and concerns with a sense of urgency
• Actively participates in ensuring the club is spotless
• Signs members up for their startup sessions with Blink Personal Trainers
• May be responsible for opening at 5am Monday-Friday and 7am Saturday-Sunday
• May be responsible for closing at 10pm Monday-Friday and 6pm Saturday-Sunday

• Excellent verbal and written communication skills

• Ability to multi-task and problem solve
• Excellent customer service skills
• Enthusiastic, energetic, friendly, and personable

• Complimentary Blink Membership
• Employee Assistance Program (EAP)
• Working Advantage Discount Program
• Financial Fitness (Fin Fit)

The Company is an equal opportunity employer, drug‑free workplace, and complies with ADA regulations as applicable.