Program Coordinator - SESP Student Affairs

Department:
Education & Social Policy

Salary/Grade: EXS/5

Job Summary:

The School of Education and Social Policy Office of Student Affairs and Undergraduate Program. Reporting to the Associate Dean, manages the operations for the office, including academic and program advisors, instructional faculty, and students. Oversees events, faculty onboarding and instructional support, coordinates programming, manages the OSAUP budgets and finance functions, and provides student support.

Areas of Responsibility:

* Administration

* Budget and Financial

* Communications

* Events

* Faculty Support

* Outreach

* Program Development

* Student Support

Contact Level / Frequency

* In same dept

* Outside dept

* Outside NU

* Peer level employees

* Students, students' parents, students' employers

Nature of Contacts

* Exchange information

* Routine problem solving

* Routine decision making

* Complex problem solving

* Implement policy

* Recommend policy

Please note:

* Occasional after hours events

* Position may have occasional attendance at off-hours meetings and events.

Specific Responsibilities:

Administration

* Manages day to day operations.

* Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.

* Manages design and development of program databases; compiles & analyzes data; prepares reports.

* Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.

* Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.

* Acts as liaison to IT to ensure technology systems are properly installed & maintained.

Budget and Financial

* Participates in budget preparation.

* Maintains budget & associated analysis & reports.

* Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.

* Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.

* Processes transfer &/or appropriation charges & may balance &/or close accounts.

* Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.

Communication & Outreach Recruitment

* Develops coordinated, consistent marketing and brand messages.

* Incorporates social media and networking into program/project aspects as appropriate.

* Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.

* Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.

* Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.

Evaluation

* Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.

* Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.

* Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.

* Implements corrective actions required as a result of surveys or other indicators.

Events

* Coordinates programming, convocation planning, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.

* Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.

* Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Faculty Support

* Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.

* Faculty development

Program Development

* Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.

* Manages academic quality and continued growth and expansion.

* Identifies & obtains external expertise as needed and works with content experts for current and new programs.

* Reviews programs/projects to increase efficiencies to support growth.

* Participates in team discussions regarding speaker selection, communication, and topic development.

* Leads program/project updates and improvements.

Strategic Planning

* Administers & maintains existing strategic plans.

*…