E-Payment Specialist

Job Title: E-Payment Specialist

Area: Accounts Receivable

Reports to: AR E-Payment Operations Supervisor

Classification: Exempt

Location: Evanston, IL

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world.

In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://(Use the "Apply for this Job" box below)..

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

This position is designated as Hybrid - Fully Flexible and expected to work from our World Headquarters office once per month to several times a week. The specific days in the office are determined by managers based on business requirements. Rotary is under the jurisdiction of Illinois employment laws; we require all employees to live within reasonable daily commuting distance to Evanston.

The E-Payment Specialist position is responsible for processing high-volume credit card contributions, recognition transfers, direct debits, and miscellaneous deposits into the financial management system. This role is accountable for researching and resolving chargebacks and dispute transactions in a timely and accurate manner while ensuring potential financial risk to Rotary International is mitigated. This position reviews and routes Footprints Service Support tickets for contribution, corrections, and recognition transfer requests.

• Associate degree in a relevant business or financial field.
• Must have five years of experience with financial management systems, preferably Oracle.
• Three years of experience in a high-volume ACH/direct debit and credit card processing environment.

• Understanding of e-payment processing rules, regulations, and industry standards required.
• Ability to reconcile and analyze data to make recommendations for process improvements.
• Self-starter with proven ability to research and resolve issues independently and in a team environment.
• Microsoft Office, advanced Excel proficiency (formulas, functions, and pivot tables), Word, Outlook, and credit card software applications.

• Reviewing and processing lockbox credit card contributions, direct debits, and recurring contribution receipts and recognition transfers from constituent source documentation in a timely and accurate manner to meet monthly and year-end close deadlines.
• Executing bi-weekly and monthly donor uploads to Bank of America and IAT systems.
• Reconciling and analyzing daily and month-end credit card, direct debit, recurring, and recognition transfers.
• Reviewing, researching, and resolving cardholder disputes and chargeback inquiries while referring fraudulent activity to the E-Payment Analyst.
• Responding to inquiries from cardholders, financial institutions, and merchants regarding disputes and chargebacks.
• Providing thorough documentation, including a clear audit trail of actions taken.
• Monitoring and routing Service Cloud Support tickets for contribution and recognition transfer requests.
• Assisting with E-payment analysis when coverage is needed.

• Engagement:
  Foster relationships by hearing, recognizing, and valuing others.
• Communication:
  Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration:
  
  Builds partnerships and works jointly with others to meet shared objectives.
• Global Perspective:
  Anticipates…