Clinical Services Manager

Position Summary

The Clinical Services Manager is part of the domestic violence department leadership team and plays a key role in administering programs, operational systems, and processes that support innovative and effective clinical services for survivors of domestic violence and their children. The position oversees counseling and case management services, manages daily activities, provides input on agency policies, promotes program visibility, develops outreach strategies, builds community relationships, and provides counseling, supervision, and presentations as needed.

Full-time

• In collaboration with program leadership and input from direct reports, develops long‑term and annual plans that identify growth goals and outcomes that ensure continuous quality improvement in clinical services and client experience.
• Supports the enhancement, implementation, and oversight of a full array of clinical services, including voluntary support services for on‑site residential clients and community‑based clients that conform to trauma‑informed best practices.
• Assists in the review and updating of program and client policies and procedures and related documentation.
• Provides trauma‑informed individual and group counseling, case management services, and referrals to survivors in community‑based programs and occasionally supports clients in residential programming.
• Establishes relationships with clients, drawing on motivational interviewing and a client‑centered approach. Provides conflict resolution when needed. Provides parenting feedback as required.
• Provides education to clients about the impact of trauma and demonstrates techniques that help clients learn relaxation, calming, and soothing.
• Plans, coordinates, and facilitates specialized services and support groups as needed and ensures that program activities are developmentally, culturally, and linguistically appropriate and operate through a trauma‑informed lens.
• Oversees and implements referrals to appropriate community agencies and services.
• Facilitates programming for clients through partnerships with community agencies and providers.
• Ensures the development and updating of community service referral guide for staff and clients.

• Represents and speaks about the services of the organization to community organizations.
• Establishes and maintains working relationships with area service providers and community leaders, including but not limited to partners in the Continuum of Care.
• Participates in coalitions and committees to form collaborative responses to domestic violence.
• Collaborates with the domestic violence leadership team to develop and implement outreach plans, including training and tabling, to expand domestic violence services within the catchment area.
• Assists in developing a targeted outreach plan to enhance familiarity with YWCA domestic violence services to increase usage of services.
• Participates as a trainer in delivering domestic violence training, including but not limited to the state‑required 40‑hour domestic violence training program and other community‑based training on domestic violence.

• Develops, motivates, and maintains a high‑performing team with positive morale that adheres to high standards of service delivery.
• Develops and supports the growth of direct reports, providing supervision by encouraging professional development.
• Hires a diverse staff in accordance with agency policies and procedures and submits timely, accurate, and completed hiring paperwork.
• Ensures new hires are onboarded in accordance with agency policies and procedures, including developing, reviewing, and submitting new‑hire work plans for those working 20 hours or more per week, and providing training on agency operations, policies, procedures, and job responsibilities.
• Oversees the workflow and productivity of staff, maintaining accurate work schedules, reviewing and approving timesheets and activity reports in a timely manner, setting and regularly reviewing professional goals, caseload, expectations, and accomplishments.
• Develops staff capacity and morale by…