Pharmacy Technician Senior Representative Job Evanston area,Illinois USA,Healthcare

Up to $22.31 per hour Remote, IL Remote

Job Description
Pharmacy Technician (Medicare Stars Program)
Pay Rate: $22.31/hour Location: Fully remote Schedule: 8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.
Target

Start Date:

ASAP, pending completion of new hire onboarding Duration: 3 months (opportunity for extension or conversion to FTE, depending on performance, attendance, and business needs).
Benefits: Health, Dental, Vision What will I be doing?

The Pharmacy Technician in the Pharmacy Call Center will work within the Part D – Star Operations Group. This call center role performs telephonic outreach to members, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

Primary Responsibilities include but are not limited to:

Telephonic outreach to members, pharmacies, and providers.
Will work in a call queue where productivity and quality are monitored.
Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
Maintain member privacy by strictly adhering to HIPAA regulations.
Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
Handles member correspondence, complaints, and inquiries.
Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
Must maintain a professional, member-centric demeanor at all times.

What's in it for me?

An ability to make a positive impact in the lives of our members.
Great team environment. We have fun and get our work done too!
Professional and personal development opportunities.
A working environment that embraces diversity.

Qualifications What do you need for this position?

Pharmacy Technician license, current.
Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
Experience in, and a passion for, delivering excellent customer service.
Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
Effective written and oral communication skills.

Nice to Have:

Experience working in a call center.
2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.

** Upon acceptance of the offer, you will be required to submit to a background check, including employment and education verifications and urinalysis drug screening.**

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

Medical Coverage – HDHP, PPO, and Surest plan options
Minimum Essential Coverage (MEC)
Dental Insurance
Vision Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Life & AD&D Insurance
Critical Illness Insurance
Accident Insurance
Employee Assistance Program (EAP)

#TMHC