Globalization Operations Specialist

Position Overview

The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects.

Requiring constant, real‑time coordination with clients and team members, this person combines technological expertise and problem‑solving acumen with excellent written and oral communication skills.

• Professional proficiency in English (multilingual skills preferred)
• Bachelor’s degree or equivalent
• 5+ years’ experience in localization project implementation and/or management
• Proven expertise in memo
  
  Q (or a comparable CAT tool) and professional knowledge of translation technologies including translation memory, term bases, and machine‑translation
• Familiarity with content management systems, learning management systems, email marketing software, and other content‑related technological platforms
• Professional proficiency in Microsoft Word, Excel, and Power Point
• Minimum working knowledge of HTML and XML
• Intuitive understanding of technological platforms
• Strong process and project management skills
• Strong organizational and analytical skills
• Excellent interpersonal and written communication skills

• Delivering results with accuracy, timeliness, and attention to detail under intense pressure
• Acquiring up‑to‑date knowledge of new language‑and content‑related technologies and applying them in day‑to‑day operations
• Understanding the unique needs of each localization or editing project and optimizing flow with adjacent processes
• Quickly grasping the big picture and details of a project workflow and suggesting ongoing improvements
• Coordinating many projects and diverse resources across teams
• Generating reports, interpreting data, and communicating the results in a clear and compelling way to team members and stakeholders
• Clearly explaining complex technical procedures and requirements to people of various technological skill levels
• Finding solutions and providing support, especially on issues related to processes, technologies, and logistics

• Triaging, setting up, and opening all localization, interpretation, and editing projects, including identifying appropriate workflows and necessary integrations
• Communicating with requesters for project setup and delivery needs
• Executing all preparatory technical tasks required for machine translation (MT)
• Performing source quality improvement (SQI) for localization projects, including CAT tool segmentation adjustment, document format clean‑up, AI‑powered text correction, and more
• Running MT for all localization projects
• Performing regular maintenance of translation memories (TMs) and term bases (TBs)
• Working with the Manager of Localization and Manager of Globalization Operations to determine best localization workflow for each project (MT only, MT+PE, human)
• Supporting the Manager of Globalization Operations in identifying and implementing process improvements
• Collecting data and preparing reports on our core businesses
• Troubleshooting technical issues and supporting team members in their daily use of content platforms and translation technologies
• Supporting design project coordination as needed
• Occasionally working outside of regular business hours or on weekends as assigned to support communications plans or Rotary events
• Traveling domestically to participate in annual team integration at headquarters

• Communication:
  Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration:
  
  Builds partnerships and works jointly with others to meet shared objectives.
• Global Perspective:
  Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary’s efforts.
• Accountability:
  Have a clear…