AV Classroom Support Technician

##

Job Description # AV Classroom Support Technician
* Visit classrooms and learning spaces to test equipment, update software, and perform light technical duties.
* Assist AV staff with troubleshooting technologies such as laptop setups, Zoom, Panopto, and other audio/video equipment.
* Document activities, events, and materials used in service tickets or reports.
* Recommend solutions to general problems and inquiries from clients according to established practices.
* Support faculty in using room technology, including Zoom, PowerPoint, and Panopto.
* Provide troubleshooting assistance to users in a courteous and professional manner.
* Assist with presentation setup and IT needs to ensure lectures are properly recorded or streamed.
* Manage inventory of campus classroom spaces, including gathering product information and performing data entry.
* A bachelor's degree in an analytical field or an equivalent combination of education, training, and experience.
* 1 year of professional experience in the AV industry.
* 1 year of experience with video conferencing software (Zoom and Teams) and computing/networking technologies.
* 1 year of experience with Crestron and QSYS products or comparable systems.
* 1 year of knowledge of lecture capture platforms like Panopto.
* 1 year of experience troubleshooting VC and AV system problems under pressure.
* Excellent written, verbal, and analytical communication skills.
* Ability to work effectively within a team environment.
* Strong customer service focus.
* Ability to manage multiple tasks while maintaining focus on priorities.
* Capacity to maintain respectful and effective working relationships with various parties.
* Ability to lift and transport AV equipment weighing 30-50 lbs.
* Ability to climb ladders up to 20 feet.
* Willingness to move between multiple locations and buildings.
* Availability for occasional evening or weekend work is required.
* Must be able to commute to the Chicago campus as needed.
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
* #J-18808-Ljbffr