Manager of UX Research

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

We are seeking a strategic and hands‑on Manager of UX Research to lead our research practice and elevate the voice of the user across our enterprise platform. This role is ideal for a seasoned research leader who thrives at the intersection of business strategy, product innovation, and user-centered design.

You will be responsible for building and scaling a high-impact UX research function that informs product direction, drives measurable business outcomes, and champions the needs of legal professionals and knowledge workers. You’ll work closely with executive leadership, product management, engineering, and design to ensure research is a strategic asset in decision‑making.

• Strategic Leadership
  • Advocate for UX research at the executive level, influencing product and business strategy through compelling insights.
  • Align research initiatives with business goals, product roadmaps, and customer success metrics.
  • Define and evangelize a vision for research maturity across the organization.
• Research Operations & Execution
  • Design and execute mixed‑method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points.
  • Establish scalable research processes, tools, and templates to support a growing team and cross‑functional partners.
  • Leverage the research repository and insight‑sharing cadence that connects research to business outcomes.
• Cross‑functional Collaboration
  • Facilitate workshops and storytelling sessions to socialize insights and drive alignment.
  • Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations.
  • Lead, mentor, and grow a team of UX researchers, while also being hands‑on with high‑impact studies.
• Measurement & Impact
  • Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs.
  • Develop frameworks to measure the ROI of UX research and its influence on product success.

• 10+ years of experience in UX research, with at least 3 years in a leadership role.
• Proven success advocating for research within executive and engineering teams.
• Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods.
• Strong understanding of enterprise software and/or legal tech environments.
• Excellent communication, storytelling, and stakeholder management skills.
• Experience building research functions from the ground up or scaling existing teams.
• Familiarity with legal workflows, compliance, or document management systems is a plus.

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this!
• Learn new skills and earn certifications with access to unlimited courses in Linked In Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance‑based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to Health Joy, a healthcare concierge…