Temporary Support Specialist

Department: Temp Center
Salary/Grade: TMP/01
Position: Temporary Support Specialist
Hours: full-time (37.5 hours per week, 9am-5pm M, Tue, Thu, Fri/Remote on Wednesdays)
Pay: $25.00 per hour
Campus: Evanston
Approximate start date: 7/1/2026
Approximate end date: 7/1/2027

Northwestern University is seeking a temporary full-time Support Specialist for the Evanston campus.

The Support Specialist is responsible for providing excellent Information Technology end user computing and/or Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, offices, and common areas). The incumbent must be able to work flexible hours.

• 45% - Providing excellent front-line technical support for all Kellogg faculty, staff and students
• 40% - Supporting and maintenance of devices and IT services
• 5% - Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
• 5% - Asset management (tasks related to university-owned devices)
• 5% - Performing non-technical tasks and other related duties as required or assigned

• 2 - 4 years' of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of customer service experience providing excellent in person or over the phone support
• Proficient in Microsoft Office, Windows OS, and Mac OS
• Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
• Basic understanding of TCP/IP networking
• Professional demeanor with strong ability to work with others as an effective member of a team
• Ability to follow instructions and work effectively with minimal direct supervision
• Ability to make sound decisions and work effectively even under time pressure
• Detail oriented, self-motivated, and excellent communication skills

• Basic experience in troubleshooting Windows and Apple hardware
• Advanced problem solving skills supporting and troubleshooting of audio and video systems
• Exposure to incident tracking tools (i.e., Service Now, Foot Prints, Remedy, or other)
• CTS, A+, Microsoft, Apple, or equivalent certification(s)
• 2 - 4 year college degree

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.