System Administrator

Responsibilities

• Design, configure, test, and maintain computer hardware, networking software, and operating systems software, in addition to other office equipment (including peripherals such as copiers, printers, phone equipment, postage machines, letter folders, scanners, etc.)
• Implement operating system and technology application installs and upgrades
• Maintain logs related to network functions and maintenance and repair records
• Perform data backups and restores, including disaster recovery operations
• Perform software deployments to Windows-based applications for new features and bug fixes
• Coordinate and plan hardware installations and upgrades to network equipment and servers
• Perform routine patching duties to servers and applications
• Coordinate, plan, negotiate, and execute necessary purchases and repairs with vendors/contractors
• Provide technical support to IT Team and all business users
• Provide timely updates to IT issues via JIRA Help Desk ticket system
• Perform various other duties as assigned by the management team

• Bachelor’s degree in computer science or a related field is ideal
• 3-5 years of experience with Windows server administration
• 3-5 years of experience in desktop/network/hardware and software support
• Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards
• Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources
• Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction
• Willingness to learn from other team members and grow through experience
• Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, Power Shell, and Windows Services
• Working knowledge of Active Directory domain and trusts
• Experience with DNS and networking protocols
• Experience with server virtualization such as VMWare and Hyper‑V
• Be familiar with and have working experience onboarding and offboarding users
• Ability to maintain Microsoft applications on desktops and servers
• Ability to maintain Office 365 and MS Office products such as Outlook email
• Ability to deploy and support application installations
• Meticulous planning and documentation of technical support operations
• Knowledge of software licensing, maintenance, and hardware warranties
• Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes
• Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi‑Factor Authentication (MFA)
• Ability to work independently and with groups, with limited supervision
• Knowledge of Linux is a plus
• Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus