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IT Service Management Leader: Strategy & Delivery
Job in
Evanston, Cook County, Illinois, 60208, USA
Listed on 2026-07-28
Listing for:
Northwestern University
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Northwestern University is seeking a Manager, IT Service Management (ITSM) in Evanston, IL. The role leads design, implementation and continuous improvement of ITSM processes, partnering across departments to align service delivery with university goals.
You will manage governance, KPI reporting and platform initiatives while guiding a team of five IT professionals. The position emphasizes leadership, strategic collaboration and data-driven decision making to raise service excellence across the
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