Senior Technology Adoption Specialist

Job Description

We have an exciting opportunity for a Senior Technology Adoption Specialist at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office.

The Senior Technology Adoption Specialist will be responsible for leading the integration and effective use of advanced technologies across the organization, developing and executing strategies for implementing IT tools and capabilities, managing organizational change processes, and delivering training to ensure end‑user proficiency. Working closely with leadership, the specialist provides expertise to enhance business efficiency and productivity through IT adoption and integration into core processes.

UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE) expand the boundaries of safety science to create a more secure and sustainable world. For more than a century they have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards, and shared their findings with academia, scientists, manufacturers, and policymakers across industries. They identify critical safety and sustainability issues, asking the tough questions because a safer world begins with knowledge.

As the Senior Technology Adoption Specialist, you will play a key role in the rapid growth of UL as you:

• Develop and implement comprehensive roadmaps to support the adoption of new IT tools and capabilities, including collaboration platforms and artificial intelligence solutions.
• Create and maintain detailed documentation, including user guides, best practices, process flows, and training materials to support technology adoption.
• Design and deliver training programs to educate end users on new technologies and ensure proficiency in their application.
• Conduct site assessments to identify opportunities for adopting new technologies that align with business needs and improve technical literacy.
• Lead organizational change management efforts to support the adoption of new systems while minimizing business disruptions.
• Monitor and evaluate the effectiveness of technology adoption strategies and training programs, adjusting plans based on performance data and feedback.
• Collaborate with stakeholders to gather input, align adoption strategies with business goals, and ensure solutions meet end‑user needs.
• Identify and integrate IT tools into business processes to improve efficiency, streamline operations, and enhance productivity.
• Research and apply industry trends and best practices to continuously improve adoption strategies and training delivery.
• Manage relationships with external vendors and service providers to support the successful implementation of new technologies and training programs.
• Perform other duties as directed.

• People:
  Our diverse team of experts values independence and transparency and fosters a collaborative network across disciplines, organizations, and geographies.
• Interesting Work:
  Every day is different, with opportunities to push the boundaries of human understanding and build a safer future.
• Grow and Achieve:
  Targeted development, reward, and recognition programs support continuous learning and growth.
• Values:
  Collaboration, respect, integrity, and beneficence guide our work, inspiring trust and partnership.
• Total Rewards:
  Eligibility for bonus compensation, comprehensive medical, dental, vision, and life insurance, generous 401(k) matching up to 5%, an additional 4% retirement contribution after the first year, flexible arrangements, and paid time off.

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Exceptional verbal and written communication skills, explaining complex technical concepts clearly to non‑technical audiences.
• Excellent interpersonal skills and proven ability to build strong relationships across cross‑functional teams and stakeholders.
• In‑depth understanding of various IT…