Systems Engineer Lead

Department: IT Cyber Collaboration Svcs Salary/Grade: ITS/83

Target hiring range for this position will be between $125,220 - $153,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

This position is part of a team that provides tactical, 24/7 operational support and strategic direction for the University's collaboration products, including email, document management tools, conferencing, and person-to-person and group messaging software across the Evanston, Chicago, and Qatar campuses.

This position determines strategic direction and provides leadership for the design, engineering, and implementation of Collaboration Services infrastructure that services and secures the distribution of Infrastructure Management Systems and Services. Provides technical supervision to and oversees the work of junior staff. Guides and advises stakeholders on best practices for implementing or enhancing the system. Works with management to design high-level systems integration.

Assesses the architectural impact of projects on the overall system and makes recommendations to the manager.

To effectively support the needs of the University, this position will regularly consult with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products.

The responsibilities of this position include vendor management, vulnerability management (application-level), application release/upgrade analysis and planning, policy coordination (e.g. db sizes, retention, archiving, compliance, etc.), patch management (application-level), application governance, security of the environment(s), and message hygiene management/administration focusing on the Collaboration Services product portfolio.

• Structures requirements; designs, documents, and implements data-driven solutions.
• Directs/architects scalable systems that meet future growth demands
• Identifies, recommends, and defines projects and activities as related to system/architectural direction and strategy.
• Establishes best practices and procedures/tools, programming standards, etc.
• Provides recommendations for strategic planning and system growth/future business needs.
• Researches and applies state-of-the-art and peer best practices in regard to software development and systems engineering.
• Directs the evaluation of new and emerging technologies.
• Assists in the long-range planning of information technology systems for IT@NU.
• Partners with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products, ensuring that the solutions and process support the strategic direction of supported services.

• Directs efforts and projects in the design, installation, operation, support, and maintenance of NU's distribution of Collaboration Services Infrastructure Management Systems and Services.

• Directs the investigation of new technologies and strategies for Collaboration Services Infrastructure Management Systems and Services deployment and integration into the production campus.
• Directs the technical analysis of software and hardware.
• Writes and reviews requirements documents for evaluation of new hardware/software.
• Responds to customer inquiries via phone, online, in-person, etc.
• Delivers system presentation and overview
• Collaborates with cross-team assets to create project timeline and assign tasks and deliverables.
• Identifies resources needed for future projects
• Represents project in absence of manager.
• Coordinates vendor product demonstrations, setup evaluation criteria and development recommendations for purchase of new…