Field Technician

Adhesive Technologies Sales United  States, Elk Grove, ILFull Time Regular

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, all to leave your mark for more sustainable growth.

This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers’ claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

• Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles.
• Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
• Willingness to participate in an on-call rotation, including occasional holiday support when required.
• Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
• Knowledge of lean management principles, operational processes, and continuous improvement practices.
• Strong organizational and problem-solving skills with experience in project coordination, quality management, and risk assessment.
• Ability to develop and deliver technical training and coaching for customers and internal teams.
• Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
• Customer-focused approach with a commitment to delivering safe, efficient, and value-driven solutions.

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies…