Custodial Manager

The Custodial Manager is responsible for leading daily custodial operations across a higher education campus, ensuring a clean, safe, and welcoming environment for students, faculty, staff, and visitors. This position oversees custodial supervisors and frontline employees, manages staffing and budgets, drives quality and compliance standards, and partners with campus stakeholders to deliver exceptional service across academic buildings, residence halls, administrative offices, athletics facilities, and public spaces.

The Custodial Manager promotes a culture of safety, accountability, customer service, and continuous improvement while ensuring all cleaning programs align with institutional expectations and regulatory requirements.

• Direct and oversee custodial services for assigned campus facilities.
• Develop and manage staffing plans, work schedules, and area assignments to ensure effective coverage.
• Monitor service delivery and conduct regular quality inspections to ensure cleanliness standards are achieved.
• Manage daily operations including routine cleaning, project work, event support, floor care, and emergency response activities.
• Ensure facilities are maintained in accordance with campus expectations, health standards, and company operating procedures.

• Recruit, train, coach, and develop custodial supervisors and frontline team members.
• Conduct performance evaluations and provide ongoing feedback to improve employee performance and engagement.
• Promote a positive and inclusive work environment focused on teamwork, customer service, and professional development.
• Support employee retention initiatives and workforce planning efforts.

• Serve as a primary point of contact for campus administrators, department leaders, residence life staff, and facilities partners.
• Build strong relationships with stakeholders and proactively address service concerns.
• Participate in campus meetings and collaborate with university departments to support special events, commencements, athletic competitions, and other campus activities.
• Ensure timely response and resolution of service requests.

• Enforce all safety policies, procedures, and regulatory requirements.
• Conduct routine safety inspections and identify opportunities to reduce workplace risks.
• Ensure proper use, storage, and handling of cleaning chemicals and equipment.
• Maintain compliance with OSHA regulations, environmental standards, and campus-specific requirements.
• Investigate incidents and implement corrective actions as necessary.

• Manage labor budgets, supply inventories, and operating expenses.
• Track key performance metrics and prepare operational reports.
• Control inventory levels and ensure cost-effective purchasing of cleaning supplies and equipment.
• Support annual budgeting and strategic planning initiatives.
• Utilize computerized maintenance and work order systems as required.

• Identify opportunities to improve efficiency, sustainability, and service quality.
• Implement best practices in custodial operations, infection prevention, and floor care maintenance.
• Leverage technology and data to drive operational performance.
• Participate in organizational and campus initiatives focused on service excellence.

• 3-5+ years of progressive custodial, housekeeping, facilities, or environmental services management experience.
• Experience leading teams in a complex, multi-building environment.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with Microsoft Office applications and operational reporting tools.
• Ability to analyze performance metrics and implement improvement plans.
• Valid driver's license where required.

COMPENSATION:
The salary range for this position is $65,000 to $65,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and…