Manager of Global Digital Delivery

Overview

The Manager of Global Digital Delivery oversees a portfolio of internal and external digital product teams to ensure the on-time, high-quality delivery of technology solutions that advance Rotary’s strategic initiatives. This role leads a team of onshore and offshore staff members responsible for the coordination and successful delivery of various digital products.

The Manager will work closely with product managers, enterprise architects, and onshore/offshore development teams in a matrixed operating environment to ensure cross product coordination, clear documentation of delivery commitments, and consistent execution across teams.

The Manager plays a critical role in optimizing delivery processes, driving continuous improvement, and ensuring alignment across technical and business stakeholders.

• Bachelor’s degree or equivalent experience; advanced degree preferred.
• Progressive experience in software delivery leadership roles.
• Expertise in Agile/Scrum, SAFe, Kanban, Waterfall, and blended delivery methodologies.
• Demonstrated experience working in a matrixed product management environment.
• Experience coordinating onshore/offshore delivery teams.
• Strong understanding of CI/CD, Dev Ops pipelines, and modern engineering practices.
• Experience supporting teams using modern development frameworks (React, .NET, Sitecore or other CMS platforms, Angular, etc.).
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple initiatives and work well under pressure.

• Leading and mentoring teams to achieve high performance.
• Building strong stakeholder relationships across business and IT.
• Making fact-based decisions and asking the right questions.
• Prioritizing work effectively and adapting quickly.
• Establishing accountability and providing constructive feedback.

• Lead a global product delivery organization including scrum masters in India and delivery managers.
• Manage a portfolio of internal and external product delivery teams, ensuring alignment on timelines, dependencies, and quality.
• Monitor productivity and delivery performance using key metrics (e.g., lead time improvement, defect reduction).
• Serve as a delivery partner for external and internal products and capabilities, providing clear, data-driven insights into delivery health, trade-offs, and capacity to product leadership.

• Coordinate delivery activities across multiple product lines, ensuring cross team dependencies are identified, communicated, and managed.
• Partner with product managers to document and track delivery commitments, ensuring roadmap alignment and prioritization clarity.
• Ensure that sprint planning, backlog grooming, and release management processes are consistently applied across teams.

• Work closely with architects to understand technical direction and ensure delivery teams are aligned with architectural decisions.
• Collaborate with business stakeholders, engineering leads, QA teams, and vendors to facilitate seamless handoffs and execution.
• Support development and QA teams to ensure product quality and adherence to engineering standards.

• Champion Agile and Dev Ops best practices across teams, including CI/CD adoption, automation, and iterative delivery.
• Identify process gaps and drive continuous improvement initiatives that increase team velocity and product quality.

• Build, manage, and justify delivery-related budgets in partnership with IT, finance, and product leadership.
• Monitor and recommend staffing allocations across product teams to ensure capacity meets demand.

• Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
• Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
• Productivity: Able to generate results that moves Rotary toward achieving its goals.
• Accountability: Have a clear sense of ownership and take personal responsibility for actions.
• Innovation: Move Rotary beyond traditional ways of thinking
• Strategy: Identify Rotary’s opportunities and design approaches that align with our strategic goals.

• $166,500 - $185,000

• Generous medical, dental, and vision benefits package
• Progressive 401k matching contributions
• Above market and generous paid time off package
• On-site cafeteria and coffee bar with special pricing for Rotary employees
• Flextime—several different work schedules to choose from
• Close to CTA, Metra, a variety of stores, and many food options

• Rotary does not provide VISA sponsorship or relocation assistance