Retail Manager

Title

Retail Manager at Ryan Field

$60,000 – $65,000 per year (based on experience)

Levy is a leader in sports and entertainment hospitality, operating iconic venues, restaurants and event spaces worldwide. The company is recognized for innovation and diversity, serving high-profile events such as the Super Bowl, Grammy Awards, and major sporting championships.

We are seeking a driven, organized, and customer‑focused Retail Manager to oversee and grow all aspects of retail operations across multiple channels, including brick‑and‑mortar stores, event retail, merchandise programs, and e‑commerce platforms. The Retail Manager will work closely with the Retail General Manager and internal teams to deliver exceptional retail experiences, drive sales performance, and execute merchandise strategies.

• Oversee daily retail operations across store locations, event retail environments, and e‑commerce channels
• Ensure consistent execution of retail standards, merchandising presentation, inventory management, and customer service expectations
• Partner with the Retail General Manager to develop and execute seasonal merchandise strategies and sales initiatives
• Monitor sales performance, inventory levels, and operational metrics to maximize revenue opportunities and profitability
• Support staffing, scheduling, training, and development of retail team members as needed
• Lead matchday and event retail operations, ensuring preparedness, staffing coordination, and execution excellence
• Maintain strong relationships with clients and serve as a key point of contact for retail‑related initiatives and operational updates
• Identify process improvements to enhance operational efficiency and customer experience

• Manage inventory planning, replenishment, stock accuracy, and product lifecycle management
• Coordinate product launches, new merchandise introductions, and promotional campaigns
• Ensure merchandise is appropriately displayed and presented in accordance with brand standards
• Assist with purchasing decisions, assortment planning, and inventory optimization strategies
• Conduct inventory analysis and reporting to support sales growth and inventory productivity

• Oversee and support e‑commerce operations, including product setup, merchandising, inventory accuracy, and promotional execution
• Collaborate with marketing and creative teams to ensure consistent product presentation across retail channels
• Monitor online sales performance and customer trends to identify opportunities for growth
• Coordinate with internal e‑commerce resources to implement platform updates and support digital retail initiatives
• Ensure online and in‑store retail strategies align to create a seamless customer experience

• Foster a customer‑first culture across all retail touchpoints; address customer concerns and escalations with professionalism and urgency
• Lead regular client discussions regarding merchandise performance, retail initiatives, and growth opportunities
• Support loyalty‑building initiatives and programs that drive customer engagement and retention

• Prepare sales reports, inventory analysis, and operational recaps
• Monitor key performance indicators (KPIs) and provide recommendations to improve business performance
• Support budgeting, forecasting, and retail planning efforts as needed

• 3+ years of retail management, retail operations, or merchandise management experience
• Demonstrated leadership experience in a retail environment
• Strong understanding of retail operations, inventory management, merchandising, and customer service best practices
• Excellent communication, relationship‑building, and client management skills
• Strong organizational and project management abilities with the capacity to manage multiple priorities
• Analytical mindset with attention to detail and problem‑solving skills
• Proficiency in Microsoft Office and retail management systems
• Comfortable working in a fast‑paced sports, entertainment, or event‑driven environment
• Flexibility to work evenings, weekends, holidays, and…