Clinical Services Coordinator

Description

This position is located in Evanston, Illinois

The Clinical Services Coordinator plays a key role in coordinating and supervising all Domestic Violence Counselors and Case Managers, ensuring high-quality counseling and case management services. This role oversees daily operations, supports the development and implementation of department policies and procedures, and strengthens program visibility through outreach and strategic relationship‑building with community partners to increase awareness of and access to YWCA Evanston/North Shore’s Domestic Violence Services.

A motivated self‑starter, the coordinator provides supervision, counseling, and presentations while driving innovative, best‑practice programming that translates vision into action. This role contributes to a comprehensive, trauma‑informed support system that fosters a warm and welcoming environment for all survivors and their children.

• In collaboration with program leadership and input from direct reports, develops long‑term and annual plans that identify growth goals and outcomes that ensure continuous quality improvement in clinical services and client experience.
• Supports the enhancement, implementation, and oversight of a full array of all clinical services, including voluntary support services for on‑site residential clients and community‑based clients that conform to trauma‑informed best practices.
• Assists in the review and updating of program and client policies and procedures, and related documentation.
• Provides trauma‑informed individual and group counseling, case management services, and referrals to survivors in community‑based programs and occasionally supports clients in residential programming.
• Establishes relationships with clients, drawing on motivational interviewing and a client‑centered approach.
• Provides conflict resolution when needed. Provides parenting feedback as required.
• Provides clients with education on the impact of trauma and demonstrates techniques to help them learn relaxation, calming, and soothing.
• Plans, coordinates, and facilitates specialized services and support groups as needed and ensures that program activities are developmentally, culturally, and linguistically appropriate and operate through a trauma‑informed lens.
• Oversees and implements referrals to appropriate community agencies and services.
• Facilitates programming for clients through partnerships with community agencies and providers.
• Ensures the development and updating of community service referral guide for staff and clients.

• Represents and speaks about the services of the organization to community organizations.
• Establishes and maintains working relationships with area service providers and community leaders, including but not limited to schools, healthcare systems, faith‑based community, and partners in the Continuum of Care.
• Participates in coalitions and committees to form collaborative responses to domestic violence.
• Collaborates with the domestic violence leadership team to develop and implement outreach plans, including training and tabling, to expand domestic violence services within the catchment area.
• With support from department leadership, develops and implements outreach initiatives that increase service usage.
• Participates as a trainer in delivering domestic violence training, including but not limited to the state‑required 40‑hour domestic violence training program and other community‑based training on domestic violence.

• Develops, motivates, and maintains a high‑performing team with strong morale and adherence to high standards of service delivery.
• Develops and supports the growth of direct reports, providing supervision by encouraging professional development
• Hires a diverse staff in accordance with agency policies and procedures and submits timely, accurate, and completed hiring paperwork.
• Ensures new‑hires are onboarded in accordance with agency policies and procedures, including but not limited to developing, reviewing, and submitting new‑hire work plans for those working 20…