Shelter Operations Supervisor

Summary of Position

The Shelter Operations Supervisor supports the overall operations of Community Programs, with a specific focus on the Shelter program.

• In partnership with the Operations Manager, supervise, manage, and mentor Program Operations Specialists, who staff the daily operations at the Shelter.
• Conduct regular supervision meetings with each staff member, providing regular performance reviews and feedback; complete annual evaluations for direct reports.
• Manage staff scheduling; review and approve timesheets and time off requests, and perform other payroll‑related functions as needed.
• Record and distribute meeting agendas and notes to relevant staff in a timely manner for all Shelter team meetings.

• Regularly review and evaluate policies and procedures related to Shelter programs, and make recommendations as needed to Operations Manager.
• Manage the inventory of supplies at the Shelter.
• Manage Participant entries and exits from the Shelter program; maintain Participant roster and attendance tracking system.
• Serve as liaison to Housekeeping and Maintenance staff.
• Act as lead in dealing with Participant‑related room issues including, but not limited to, bed bugs, cleanliness, and flooding.
• Collaborate with case managers and other program staff (i.e., Nurse, Behavioral Health Specialist) to create and implement service plans to ensure coordination of care for Participants.
• Provide management support at the Shelter, including but not limited to:
  • Assisting Participants with accessing basic needs, including food, hygiene products, etc.
  • Verbally de‑escalating situations with and between Participants.
  • Ensuring that the environment is safe and community‑oriented by supporting Participants with adhering to general and program‑specific rules.
  • Following up on Incident Reports and completing Learning Agreements with Participants, when necessary.
• Engage and collaborate with Participants to explore their case management needs and make appropriate referrals.
• Develop an environment of community and respect among our Participants by actively partnering with them to address barriers to success in their pursuit of housing.
• Collaborate with Volunteer Manager regarding issues related to Shelter meal delivery.
• Enter appropriate data, relevant to service provided, into designated systems such as HMIS and Smart Sheets.

• Arrive on time and prepared.
• Complete assignments and tasks thoroughly and in a timely manner.
• Attend and participate in meetings and trainings as expected and required by the agency, including regular supervision and team meetings; agency meetings; multi‑disciplinary case consultation meetings; and internal and external trainings.
• Ensure the maintenance of a clean environment, both in general communal areas and individual Participant rooms.
• Develop and maintain strong and professional relationships with fellow staff and Participants through effective, and cross‑functional, communication and collaboration.
• Adhere to the Core Values and Code of Conduct for Connections for the Homeless.
• Flexible availability, including evenings, weekends, and holidays, if necessary to ensure adequate coverage.
• Other duties as assigned.

• High school diploma or GED.
• Certification in de‑escalation training (e.g., CTI; Handle with Care, etc.) or willing to obtain within 30 days of employment.
• 1‑3 years of professional experience in a behavioral health or social service setting.
• Demonstrated skill with de‑escalating situations with and between Participants.
• Advanced computer proficiency with Microsoft Word and Excel.

• Self‑starter with the ability to multi‑task and think creatively.
• Previous supervisory experience.
• Previous experience with client database.

• Able to work independently and with diverse populations.
• Effective speaking, writing, and interpersonal skills.
• Ability to lift and move up to 50 pounds and stand for extended periods of time.
• Must submit to a criminal background check and submit to, or provide evidence of, a recent test for tuberculosis.

For nearly 40 years, Connections for the Homeless has served and…