Crisis Alternative Responder

• Position Type:
  Parks and Recreation/ Crisis Alternative Responder
• Date Posted: 5/6/2026
• Location:
  
  New Civic Center
• Closing Date: 05/22/2026

$38.46 - $49.44/ Per Hour

* Starting salary is dependent upon qualifications but in most cases is no higher than the midpoint for range.

Care 1:
Monday, Tuesday, Thursday, Friday: 7:30 AM – 5:00 PM

Care 2:
Sunday – Wednesday: 10:30 AM – 8:00 PM

Care 3:
Wednesday: 7:30 AM – 5:00 PM
Thursday – Saturday: 10:30 AM – 8:00 PM

Under the direction of the Deputy Director for the Parks, Recreation and Community Services Department, this position provides a specialized alternative and first response to mental health and social needs that traditionally would be received by law enforcement. Response includes de‑escalation, conflict resolution, mediation, and motivational interviewing that is compassionate and trauma informed. Team members support an overall effort to deliver specialized and compassionate services tailored to meet the needs of people with mental health conditions, substance abuse disorders, co‑occurring disorders, those who are unhoused and those with unmet social needs who interface with the City's emergency response system.

In addition to an alternative response, team members are required to not only refer those in crisis to social service organizations but also to follow up to ensure a soft handoff. Team members must have the ability to work flexible and on‑call hours, including weekends and holidays, and be comfortable responding to calls in all areas across the city. Hours can change depending on program needs.

• Provides a First Response to low‑risk low emergency 911 calls
• Responds, in collaboration with other team members, to 911/311 calls with an identified behavioral health component and provides crisis assessment, crisis intervention, de‑escalation, safety planning, referrals, and linkage to care services for community members.
• Provides referral case management services as needed or assigned as part of a first response to behavioral health related 911 calls. This may include telehealth or telephonic follow‑up subsequent to the crisis event to ensure linkage to appropriate community support.
• Provides case management services to community members in crisis.
• Conducts proactive outreach to individuals experiencing homelessness, serious mental illness, substance use disorders, and co‑occurring disorders who may have unaddressed behavioral health or social service needs.
• Provides training and education to community members and city staff to increase an understanding of the importance of appropriate communication that will ultimately decrease CARE related calls to 9-1-1.
• Works collaboratively across all departments and city‑wide social services organizations to ensure that activities are promoted through social media campaigns.
• Prepares a variety of written program material, reports, and correspondence, maintains files as required in addition to budget preparation for the overall crisis and alternative response for the city.
• Assists with in‑service training for internal and external employees to ensure proper use of the crisis and alternative response program.
• Coordinates the community outreach committee for the city.
• Provides explanations of rules and regulations to community members who are referred to the crisis and alternative response program and must be well‑versed in city ordinances, policies and procedures to ensure that the rights of those in crisis are not violated.
• Recommends purchases and maintains an inventory of supplies for crisis and alternative response program(s).
• Responsible for the coordination of the city's crisis response when there is community violence included but not limited to gun violence and instances when violence or horrifying events involve a number of community members, including neighbors who witnessed the above.
• Develops implements, supervises, coordinates and evaluates tenant community engagement hours and ensures that each tenant is completing hours in accordance with the lease.
• Delivers services that are compassionate, trauma‑informed, and attentive to the particular needs and…