Community Case Manager

Description

Founded in 1971, Y.O.U. is an Evanston-based non-profit that partners with families, schools, and the community to provide academic, social, and emotional support to close the opportunity gap and prepare all youth for post-secondary and life success. Each year, Y.O.U. provides over hundreds of youth with free, holistic, out-of-school support, including after school and summer learning programs, mental health counseling, and experiential learning through partnerships.

Youth and Opportunity United (Y.O.U.) is seeking a dedicated Community Case Manager to support the implementation of our community-wide runaway and homeless youth programs. In this role, you will deliver comprehensive, community-based services for youth (ages 11–22) as part of a collaborative initiative aimed at helping young people secure housing stability. Utilizing a trauma-informed lens, the Community Case Manager will develop, facilitate, and oversee program activities and community partnerships to help adolescents and young adults achieve post-secondary and lifelong success.

Additionally, this role provides critical support to families and youth participating in Y.O.U.’s Out of School Time programs as well as individual and family therapy. The Community Case Manager is a full-time position and reports to the Director of Clinical and Outreach Services.

• Direct Service and Case Management (40%): provide youth in Y.O.U. Out-of-School Time programs and broader Evanston community access to critical community-based resources in housing, education, employment, and healthcare
• Community Partnerships and Preventative Services (40%):
  Develop and manage relationships with community partners to link youth to immediate needs such as housing, healthcare, employment, education and social supports.
• Administration and Management (20%):
  Works with CCBYS Manager and Grants Manager to ensure monthly RHY data entry and up-to-date records for service tracking grant compliance. Maintains comprehensive case management documentation.

• Manages a caseload of 20-25 individual clients at a time through CCBYS and BCP as referred by the OST and Clinical departments as well as clients age 11-22 from community partners.
• Builds positive, age-appropriate relationships with youth and their families support in Y.O.U. after school programs, community presence at key locations including Community Events, Robert Crown Community Center, McGaw YMCA, and other partner organizations where congregate.
• Participates in the Housing Crisis Response Team on pager rotation serving runaway, homeless, and/or locked out youth ages 11-17 on weekdays (2pm-6pm) as well as periodic nights and weekends with additional compensation.
• Serves as a Backup Supervisor to Housing Crisis Response Team, as assigned.
• Engages in monthly check-ins with After School Program Managers for Y.O.U. Middle and High school programs, identifying youth/families in need of additional support, and providing updates on supports to help the youth successfully participate in Y.O.U. programs.

• Helps identify emerging issues faced by RHY populations in the Evanston area and incorporates necessary program design changes to ensure that Y.O.U. RHY strategy is addressing needs.
• Partners with community organizations on initiatives that assist youth on post-secondary and life success, such as job preparation, financial literacy, college exposure, etc.
• Obtains and assimilates best practices related to restorative justice, trauma-informed, and harm-reduction strategies with RHY populations.
• Attends annual RHY conference to share, gain, and integrate best practices for disconnected youth across the country, as assigned.
• Builds, strengthens, and manages community partnerships that increase youth access to Housing, Employment, Education, and Healthcare.

• Maintains accurate, complete, and up to date client records including case notes, treatment planning and data entry for all grants through necessary databases.
• Completes 3/6/9-month follow-ups regarding RHY to assess…