Case Manager- Supportive Housing

Overview

The Case Manager provides case management services to a caseload of up to 16 individuals and/or families in our Supportive Housing Program, with the goal of promoting self-sufficiency and stability.

• Meets with assigned caseload of up to 16 individuals and/or families providing case management, support, life skills education, and connecting participants to community resources.
• Maintains participant files and prepares reports and other documentation accurately and in a timely manner. Utilizes and enters client information into HMIS system.
• Maintains contact with other service providers and participates in planning and service coordination meetings as needed. Advocates to ensure participants receive fair and consistent services and public benefits to which they are entitled. Works with participants to enroll in public benefits to which they are entitled.
• Develops working knowledge of community resources related to needs of individuals and families.
• Works with local landlords and advocates for participants to help participants maintain housing.
• Teaches participants how to properly organize and maintain household, basic safety skills, and routine home maintenance.
• Teaches practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account.
• Works constructively in a team setting and builds relationships with other team members.
• Assists with coordination and facilitation of all Supportive Housing participant groups.
• Assists with participant move-ins and apartment set-ups.
• Transports participants to appointments as needed.
• If working with families, maintains a relationship with children’s schools and attends IEP and other school meetings as needed.
• Attends weekly and, as needed, team meetings and case reviews as well as monthly staff meetings.
• Implements trauma-informed care and harm reduction best practices.
• Adheres to the Code of Conduct for Connections for the Homeless.
• Performs other duties as assigned.

• Experience working with the homeless, those experiencing domestic violence, and clients impacted by trauma.
• Valid Illinois Driver’s License and must be insurable under agency policy.
• Flexible schedule—able to work some evenings and weekends.
• Able to work independently and with diverse populations and able to meet clients in their homes.
• Good speaking, writing, and interpersonal skills.
• Computer literacy in Microsoft Word and Excel and in client database usage.

• Bachelor’s degree preferred
• English/Spanish bilingual preferred

• Must submit to a criminal background check and submit to, or show evidence of, a recent TB screening.

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness.

The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.

Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can t wait for you to join us!