Community Case Manager

• Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
• Provide ongoing case management services for clients who have exited into housing
• Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
• Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
• Facilitate groups for, and in partnership with, participants
• Track all required information in relevant databases, spreadsheets and files

• Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
• Provide case management services for drop-in clients
• Provide ongoing case management services for clients who have exited into housing
• Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
• Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
• Provide drop-in milieu staffing
• Facilitate groups for, and in partnership with, participants
• Track all required information in relevant databases, spreadsheets and files

Perform case management duties which include, but are not limited to:

• Partner with participants in wholistic goal-setting and develop service plans for each participant on caseload
• Perform assessments for housing eligibility (VI-SPDAT) for individuals, families and youth
• Facilitate enrollment in mainstream benefit programs like Medicare, Medicaid, Link, SSI, SSDI, etc.
• Assess participants for eligibility for other programming leading to housing (ESG, prevention, RRH, market-rate housing, etc.)
• Coordinate with internal mental and physical health providers
• Provide short-term support services to clients awaiting entry into other programming, including street survival and safety, strategies for reuniting with family or friends, etc.
• Provide referrals for complex client needs such as treatment for substance use disorders, community mental health services, primary health care services, etc.
• Develop and maintain effective working relationships with referral sources, participants and staff to ensure effective service delivery

The following qualifications are requirements for the position:

• Bachelor’s degree in social work or related human services field, or equivalent combination of education and experience required
• Minimum one (1) year experience providing case management services required
• Strong communication skills with a demonstrated high level of empathy and respect for program participants required
• Computer competency and comfort with data entry required
• Experience working with individuals experiencing homelessness and/or mental illness preferred

• Must submit to a criminal background check and submit to or provide evidence of a recent test for tuberculosis
• NOTE:
  
  All questions must be answered and if answered "yes", please provide a narrative for your responses or your application will not be considered for this role. Cover Letter highly encouraged

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness.

The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure…