Service Foreman

SERVICE FOREMAN

Reports To:

Service Manager

The primary function of the Service Shop Foreman is the supervision of service technicians, and productive use of the shop space and shop equipment. The primary focus is to increase our customer uptime, reduce dwell time, and ensure quality repairs.

Responsibilities for the position on a daily, weekly, or annual basis.

• Assigns repair orders, plans and controls work distribution.
• Supervises repair performance, assists technicians in performing problem repairs.
• Informs service writer of delays in work performance, necessary repair order extensions, and additional service needs.
• Ensures high efficiency of productive employees, analyzes reasons for comebacks.
• Maintains the inventory of tools and equipment. Submits proposals for the purchase of new tools and equipment to the Service Manager.
• Orders and maintains an adequate inventory of oil, grease, shop supplies, cleaning equipment and material.
• Establishes and ensures adherence to the maintenance schedule for service facility and shop equipment.
• Supervises and trains technicians and other shop personnel.
• Establishes and monitors on-the-job training programs for all productive service employees.
• See that a proper library of manuals, service bulletins, instructions and references for technicians, equipment, and service operations is maintained and properly used.
• Keeps abreast of shop methods, tools and techniques.
• Makes recommendations regarding the employment of shop personnel.
• Performs service writing and warranty administration details as appropriate.
• Other duties as assigned by the Service Manager.

Individual has demonstrated a strong set of business skills listed below

• Employee Development/Coaching
  - Facilitating, supporting and contributing to the professional growth of others
• Decision Making
  - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Planning and Organizing
  - Establishing courses of action to ensure that work is completed effectively
• Project Management
  - Identifying and overseeing all resources, tasks, systems, and people to obtain results
• Resiliency
  - Quickly recovering from adversity
• Teamwork
  - Cooperating with others to meet objectives
• Interpersonal Skills
  - Effectively communicating, building rapport and relating well to all kinds of people
• Customer Focus
  - Anticipating, meeting and/or exceeding customer needs, wants and expectations

Candidate needs to have the following behaviors for superior job performance.

• Interaction
  - The job requires frequent communication and engagement with others.
• People-Oriented
  - The job requires building rapport with a wide range of individuals.
• Customer-Oriented
  - The job requires identification and fulfillment of customer expectations.
• Versatile
  - The job requires adapting to various situations with ease.
• Frequent Change
  - The job requires rapid shifts between tasks.
• Urgency
  - The job requires decisiveness, quick response, and fast action.
• Persistence
  - The job requires finishing tasks despite challenges or resistance.
• Following Policy
  - The job requires adhering to rules, regulations or existing methods.
• Consistent
  - The job requires predictable performance in repetitive situations.

To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.

• Heavy Duty Truck / Bus Repair Experience
• Certificates, Licenses, Registrations
• Position requires a valid drivers license and the ability to operate motor vehicles. All drivers must maintain a safe driving record.
• Current Commercial Driver's License is preferred but not required.
• Working hours:
  
  The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the repair shop's operational needs. They may also need to be available for on-call or emergency situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These physical requirements ensure that candidates understand the physical demands of the role and can effectively fulfill their…