FCC Maintenance OperatorDispatch Part Time

Job Description

Hourly Pay: $31.22 - $31.22

The Encore Boston Harbor Fire Command Center & Maintenance Operator will be responsible for monitoring, testing, receiving, and relaying information, instructions, and work orders to facilities team leaders under standard and emergency conditions. The operator will receive, record, and report on information regarding work performed (corrective, preventative, or project work), work in progress, requests for assistance, testing of equipment, construction, and fire safety issues.

This position responds to all inbound communication in the Facilities Control Center, serving as a primary point of contact for the local public safety issues. The operator is central to the overall safety and wellbeing of the inhabitants of the facility, including both guests and employees. The FCC must be manned 24/7 and never be left unattended. Responsibilities include, but are not limited to, maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success;

maintaining all Encore Standards; and ensuring excellent guest and team member experience.

• Actively contribute to the testing of the fire suppression and protection system
• Monitor the stair pressurization system
• Effectively manage the Elevator/Escalators Maintenance System for maintenance, requests, and inspections
• Effectively manage the Building Automated System, monitoring high priority equipment, alarms and processing requests
• Monitor the Electrical Distribution System
• Effectively manage the service request system documenting requests in addition to:
  • Updates on the status of work-in-progress and completed
  • Dispatch work orders for resort requests and turn-ons, shut-offs, emergencies and other repairs
  • Enter comments on fieldwork performed
• Perform required preventative maintenance throughout the resort to support safety compliance for the organization
• Communicate property maintenance needs through radio, phone, and other means to facilities team
• Communicate equipment shut-downs and maintenance that will impact HOH employees and guests to internal departments for awareness and situational support
• Respond to requests and needs from Facilities Leads, Managers, and technicians
• Receive calls from internal departments regarding emergency turn-ons, shut offs, no water or low pressure complaints and other repairs, hazardous conditions and emergencies; prioritize requests for action; answer customer inquiries
• Work with local fire department to coordinate hot‑work, detail check‑in/out, take the fire box offline and notify them of emergencies involving areas of Facilities Control Center responsibility
• Maintain memoranda, records and files, including division activity records, labor logs, work orders, inventories, monthly activity reports, fire hydrant reports, fire alarm reports, permits, preventative maintenance records, certificates of occupancy, emergency evacuation procedures and necessary FCC records
• Effectively manage internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate
• Manage multiple priorities simultaneously and meet deadlines, often in stressful and high‑pressure situations
• Participate in short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; effect changes required for improvement; identify key drivers of success
• Actively contribute to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports
• Deliver and maintain a maximum level of property‑wide service and satisfaction
• Contribute to company‑wide communication and best practices
• Verify that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department
• Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied
• Promote positive, fair, and ethical relations with all team members, contractors, and in all…