Field Support Technician

Field Support Technician

As a Field Support Technician, you will perform service activities associated with installing, maintaining, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities or customer sites.

• Assist in orienting, training, assigning and checking the work of technical/business support employees
• Travel independently when needed to other locations to work in support of products
• Demonstrates behaviors in line with Collins Leadership Behaviors and Values
• Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements.
• May familiarize customers with the maintenance and use of their products and drawings.
• Troubleshoots and diagnoses system/equipment interfaces problems during installations.
• Performs preventive maintenance, modifications, and field changes to installed equipment as necessary.
• Provides support in the conduct and performance of equipment/system acceptance testing following installation.
• Use applicable drawings and tools to troubleshoot problems
• Ensure all necessary documentation is correct and completed for works carried; and, all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s)
• Assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials.

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk or hear.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the associate is occasionally exposed to wet and/or humid conditions and outside weather conditions.
• The noise level in the work environment is usually moderate.

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And…