Facilities Management Services Coordinator

Description

Are you the type of person who thrives in a fast-paced environment where no two days are ever the same? Do you love solving problems, helping people, and keeping operations running smoothly behind the scenes? If you’re organized, customer-focused, and energized by a role where your coordination skills truly make a difference, then we’ve got the perfect opportunity for you!

Snohomish County’s Facilities & Fleet Team is looking for a
Facilities Maintenance Services Coordinator who brings positivity, precision, and a knack for anticipating needs before they arise. In this dynamic role, you’ll be the heartbeat of our Maintenance Department connecting people, information, and resources to keep county facilities safe, functional, and running efficiently. If you enjoy being a go‑to person, juggling schedules with confidence, and supporting a team that values collaboration and customer service excellence,
we want to meet you!

• Job Scheduling – monitoring & arranging technicians work orders
• Project Status Monitoring
• Inventory Control Assistance
• CMMS Administration
• Customer Service Requests and Routing
• Dispatcher Duties
• Communication and Coordination:
• Reporting and Documentation:

• Strong organizational and scheduling abilities to effectively manage multiple tasks and work orders.
• Superior customer service skills, be solution oriented.
• Proficiency in using CMMS software and Microsoft Office
• Good communication skills for both internal team coordination and customer service.
• Ability to prioritize tasks, efficient use of time and ensure critical issues are addressed promptly.
• Basic understanding of facilities systems and maintenance procedures, including HVAC, electrical, plumbing, and other maintenance trades.
• Ability to manage inventory and assist as needed with procurement of necessary materials.

To provide support for technical applications, job scheduling, project status, inventory control, and assistance to Facilities Maintenance and Management. To plan and schedule the work for the maintenance technicians. To act as the Facilities Computerized Maintenance Management System (CMMS) Administrator. The Facilities Management Services Coordinator is also responsible for receiving customer service requests, routing them to the proper service units and for performing all associated communication center dispatcher duties.

• Plans, monitors, and coordinates the Computerized Maintenance Management System (CMMS); provides integrity and accuracy of the computerized facility maintenance process; arranges and supervises the preparation and distribution of a variety of related reports; takes assigned action to ensure the operational efficiency and accommodation of new systems and integration of technologies as they become available.
• Enters customer service calls into a computerized maintenance management system, recording information such as nature of request and scope of work.
• Plans, schedules, and assigns the preventive maintenance work for Facility Maintenance Technicians and Detention Facility Technicians
• Plans, schedules, and assigns the reactive work for Facility Maintenance Technicians and Detention Facility Technicians
• Working with the facilities management, develops and assigns technicians to turnaround schedules when work orders must be expedited; assists in the performance of staff resource leveling; ensures all parts, materials, and tools are available to meet project schedules; assists with preventive maintenance descriptions in the Computerized Maintenance Management System (CMMS); attaches tool lists and reference materials appropriately, creates 360
  
  Facility inspection profiles, assets, locations, and inventory identification as required.
• Maintains unit status on all Facilities Management requests and maintains a record of all dispatches to specific units. Notifies facilities maintenance supervisor of delayed work, safety issues, and emergencies. Notifies technicians regarding work delays, safety issues and emergencies.
• Coordinates with Manager or Lead Worker to dispatch appropriate facility technician staff to all areas during major facility…