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Call Center Operations Supervisor
Job in
Evergreen Park, Cook County, Illinois, 60805, USA
Listed on 2026-09-09
Listing for:
Anchor Point Management Group
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Anchor Point Management Group is seeking a Call Center Operations Manager in Illinois to supervise reservations staff, mentor team members, and ensure excellent guest service. You will analyze call metrics, coach on performance, and coordinate scheduling to maintain strong coverage during peak periods.
The role emphasizes talent development, timely responses to inquiries, and ongoing feedback to improve call center quality and guest satisfaction.
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