Premier Client Specialist

Job Title

Acts as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance policies. Works collaboratively in the market with BMO partners, COIs, and the community to build relationships and deliver the desired customer experience, with a focus on new client acquisition, growing overall AUM (e.g. deposits and investments), and increasing investment penetration within portfolio.

Responsibilities include:

• Taking a consultative approach to relationship building and uncovering financial opportunities while developing recommendations by taking a financial planning approach.
• Collaborating with Financial Advisor, as appropriate, for clients with more complex financial needs.
• Proactively working with assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities.
• Making recommendations on products, pricing, and services; connecting customer with experts based on financial decisions.
• Achieving results and meeting sales targets by acquiring new assets from existing client portfolio and new client acquisition.
• Introducing and guiding clients to use digital platforms and promoting adoption of digital features.
• Developing, maintaining, and executing a business plan, including sales strategies, to achieve sales objectives.
• Identifying short and long-term value creation opportunities for target customer segments.
• Actively participating in the community to identify prospects through relationship building efforts and identify centers of influence (e.g. law and accounting firms) and two-way referral relationships.
• Coordinating outreach efforts for seminars, campaigns, or client events.
• Cultivating strategic relationships with key client stakeholders to become a trusted advisor and influence long-term financial decisions.
• Sourcing new revenue and investments through client acquisition and deepening existing relationships.
• Delivering consistent client service using established playbook and guidelines.
• Supporting client onboarding, documentation, and service delivery.
• Escalating complex or unresolved client situations and complaints.
• Developing solid product knowledge and financial expertise for an assigned portfolio of products.
• Supporting the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Building effective relationships with internal/external stakeholders.
• Monitoring sales and service performance against plan to identify gaps and implementing action plans that close performance gaps and resolve issues.
• Providing individual and group training in order to mentor and coach branch personnel to enhance their knowledge and skills around the mass affluent client.
• Reviewing credit applications to ensure sound credit granting principles; recommending remedies to maintain acceptable asset and credit quality.
• Following security and safeguarding procedures and applying due diligence in accordance with Bank's policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintaining the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
• Executing work to deliver timely, accurate, and efficient service.
• Executing quality customer review meetings for retention and relationship expansion purposes.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercising judgment to identify, diagnose, and solve problems within given rules.
• Working independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Taking measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically, 3+ years of…