Retail Sales Associate

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments.

You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty.

• Blend selling with genuine hospitality to create standout shopping experiences.
• Understand each customer's needs and offer personalized recommendations.
• Maintain a clean, organized, and inviting shopping space.
• Engage customers on the floor, building relationships that bring them back.
• Meet daily sales goal challenges and share loyalty program benefits.
• Support inventory management by recovering floor and fitting rooms, updating signs and pricing, and moving merchandise as needed.
• Finish strong by ensuring customers have everything they need, ending with a sincere thank‑you and name usage.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires good vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld equipment, cash register, and ability to process register transactions.

• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Resourceful and eager to start a new venture and adapt to changing priorities.
• Strong teamwork skills and ability to work independently as needed.
• Comfortable handling electronic devices.
• At least one year of selling or customer service experience preferred.

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off and eight paid holidays, continuous learning, and leadership development. Additional benefits include merchandise discounts, performance‑based incentives, annual merit review, an employee assistance program with mental health counseling and legal/financial advice, and eligibility for performance‑based incentives and bonuses. Benefits also include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more.

For a full menu of benefits, visit

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.