WATCHMAKER

Job Overview

We are seeking a skilled watch repair technician to diagnose, repair, restore, and maintain luxury and precision timepieces at our facility in Fairfield, Ohio.

Medical, dental, and vision insurance; company‑paid life insurance; short/long‑term disability insurance; over two weeks of paid time off; 401(k) with company match; profit sharing; supplemental insurance; adoption assistance; employee discount; referral program; employee assistance program; and more.

Responsible for diagnosing, repairing, restoring, and maintaining luxury and precision timepieces.

• Diagnose and repair mechanical performance issues.
• Disassemble, clean, repair, adjust, and reassemble high‑end watch movements and components in accordance with manufacturer specifications.
• Perform accuracy and pressure tests to ensure optimal performance.
• Repair or replace worn or damaged watch components, including dial, bracelets, and bezel changes.
• Maintain detailed service documentation, repair notes, and quality control records.
• Restore and refinish cases and bracelets, preserving the original design and finish when applicable.
• Adhere to brand, company, and industry quality standards, including cleanliness and tool calibration requirements.
• Provide customers with estimates for repair and restoration services.
• Maintain tools and ensure tools are correctly calibrated and in good working condition.
• Regular attendance and compliance with the Company handbook policies and procedures.

No supervisory responsibilities.

The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Five or more years of watchmaking/repair experience.
• CW21 Certification and other applicable certifications.
• Advanced knowledge of luxury watch movements, complications, and materials.
• Attention to detail and ability to perform precise, meticulous work with minimal tolerance for error.
• Exceptional fine‑motor skills, hand‑eye coordination, and manual dexterity.
• Strong diagnostic and analytical abilities to identify root causes of timekeeping or mechanical issues.
• Commitment to craftsmanship and accuracy.
• Ability to manage multiple repairs while meeting service timelines.
• Accurate and thorough record‑keeping abilities.

• Ten or more years of watchmaking/repair experience.

• Ability to sit for extended periods while performing detailed repair work.
• Ability to climb or descend one flight of stairs multiple times a day.
• Frequent use of hands and fingers for precision manipulation of small components.
• Visual acuity sufficient for close‑up work, utilizing magnification for extended periods.
• Occasional lifting of up to 25 pounds.
• Ability to maintain a steady posture and focus for prolonged periods.
• Coordination sufficient to handle delicate components without damage.

The work environment is primarily located within a warehouse setting that includes a dedicated, climate‑controlled area for watch repair services. Exposure to typical warehouse conditions such as dust and noise from moving equipment is possible. Adherence to safety protocols and secure area policies is required. Secure area dress code prohibits metal; any medical metal must be inspected or reasonable accommodations may be made.

Full‑time hours Monday through Friday from 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. Some Saturday or additional early/late hours may be required to meet customer deadlines.

No travel required.

Quality Gold, Inc. prohibits discrimination and harassment of its employees or applicants based on a person’s age, disability, gender, gender identity or expression, sexual orientation, national origin, race, color, religion, veteran status, marital status, genetic information, or any other protected group status.

Quality Gold participates in the Department of Homeland Security and Social Security Administration’s E‑Verify program.