Field Service Engineer; Repair - Medical Imaging Equipment

Overview

The Field Service Engineer is a hands‑on technical expert who installs, calibrates, and services imaging and clinical networking equipment in the field. They troubleshoot issues, perform preventative maintenance, and deliver fast, reliable solutions in customer environments. This role blends strong technical skill, customer interaction, and independent fieldwork to keep critical systems performing at their best.

The engineer is based in Northwestern Minnesota and will travel throughout the assigned territory, typically 0‑4 hours from home and occasionally overnight.

This is a safety‑sensitive position. Employment is contingent upon successful completion of a pre‑employment drug screen and ongoing compliance with hospital vendor credentialing requirements.

• Ensure that all tool and test equipment expiration dates are managed and that no overdue calibration test equipment is used or maintained in the field; usage of tools and tests must be documented on service reports.
• Manage company assets, including a company car, cell phone, computer, tools, and inventory parts, and perform necessary administrative duties accurately.
• Install, calibrate, and service imaging and clinical networking equipment at customer sites.
• Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications.
• Complete all assigned PMs, Modifications, Installation Calibrations before any past‑due dates; keep service call notes and status updated throughout the call and enlist help if needed.
• Proactively look into the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus).
• Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures.
• Maintain on‑call and calibration commitments per schedules.
• Proactively seek product knowledge, service knowledge, and training.
• Complete office paperwork, parts management, and dispatch requirements accurately and timely.
• Comply with all company policies and procedures.
• Communicate customer requests/feedback to appropriate personnel to improve quality of service.
• Communicate all sales and service leads to the appropriate AE or Service Manager.
• Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system.
• Support Delta Medical Systems quality policy through compliance with quality management system documentation.
• Comply with and adhere to all customer site requirements, which may include certain vaccinations.
• Perform other duties as assigned by supervisor.

• Bachelor’s or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or another technical electronics discipline; military equivalent or 2+ years related work experience.
• Demonstrated situational awareness and a commitment to working safely and efficiently in all conditions.
• Excellent communication, organizational, and computer skills.
• Valid driver’s license and ability to drive independently day and night in different weather conditions with a good driving record.
• Strong competency in instrument systems technology to include mechanics, electrical, and software technology.
• Experience with electronics, hydraulic, and pneumatic systems.
• Ability to be “on‑call” during non‑standard work hours.
• Proficiency in the use of tools, service test equipment, and diagnostic software.
• Excellent customer relations skills.

• Requires performing a wide range of physically demanding tasks in varied and sometimes challenging environments and operating in tight or confined spaces.
• Tasks may include bending, kneeling for extended periods, reaching, climbing, lying on back, crawling, and maneuvering tools or components in awkward or restricted spaces.
• Must be comfortable using ladders, step stools, and other access equipment to reach elevated work areas while following all safety protocols.
• Requires safely lifting, carrying, or moving up to 65 pounds, often without assistance.
• Requires use of hands and fingers to handle or feel; fine grasping and manipulation.
• Occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration.
• The noise level in the work environment is usually moderate.

• 401(k) retirement plan with company match.
• Excellent vacation policy, including paid family leave and paid holidays.
• Comprehensive and affordable insurance package including medical, dental, vision.
• Company‑paid short‑term disability, long‑term disability, life insurance, and AD&AD.
• Company car if qualified, or mileage reimbursement.
• Paid expenses.
• Corporate‑based tech support.
• Initial on‑the‑job training and ongoing OEM product training.
• Education assistance.
• Tools and test equipment supplied and updated.
• Relocation assistance if required.