Reservations Executive

Job Title
Reservations Associate – Boutique & Experiential Hotels (Pasban)
About Pasban
Pasban manages a  collection of boutique and experiential hotels  across India. We work closely with hotel owners and on-ground teams to handle reservations, guest communication, distribution, and coordination, while ensuring each hotel maintains its own brand identity and service standards.
We are looking for a  Reservations Associate  with hands-on hotel experience who understands professional guest handling, reservations systems, and OTA distribution.

Role Overview
This is a  central reservations and guest communication role  supporting multiple boutique hotels.
You will be responsible for:
Handling guest enquiries across phone and email
Managing reservations and confirmations
Coordinating with hotel front offices and operations teams
Managing OTA extranets and channel managers
Accuracy, responsiveness, and clarity in communication are critical to this role.

Key Responsibilities
Guest Communication & Query Handling
Handle guest enquiries via:
Phone calls
Emails
Website enquiries
Share clear and accurate information on:
Room types and availability
Rates, inclusions, and policies
Follow up on enquiries to convert them into confirmed bookings
Maintain a professional and hotel-appropriate communication tone
Reservations Management
Create, modify, and cancel reservations accurately
Ensure correct capture of:
Guest details
Stay dates
Rates and inclusions
Special requests
Coordinate guest requests with hotel operations teams
Share confirmations and updates in a timely manner
OTA & Channel Manager Handling
Manage OTA extranets (availability, rates, restrictions)
Work with channel managers to:
Maintain rate parity
Prevent over bookings
Monitor bookings across direct and OTA channels
Internal Coordination
Coordinate with:
Hotel front office teams
Operations and management teams
Sales or revenue teams (as required)
Share daily reservation updates and alerts
Escalate issues proactively
Systems & Process Compliance
Use CRM and email systems as per defined processes
Maintain clean and accurate records of guest communication
Follow reservation workflows consistently
Support reporting, reviews, and audits when required
Candidate Profile
Must-Have
2–5 years experience in hotel reservations or front office reservations
Strong phone handling and professional email communication skills
Experience handling guest queries in a hotel environment
Hands-on experience with:
OTA extranets (, Expedia, etc.)
Channel managers
Comfortable working across multiple hotels
Good to Have

Experience with boutique or experiential hotels
Exposure to CRM systems
Understanding of rate plans, restrictions, and booking sources
Experience coordinating with hotel operations teams
Skills to Select on Linked In Recruiter Lite
Core Hospitality Skills
Hotel Reservations
Guest Relations
Hospitality Operations
Front Office Operations
Customer Service (Hospitality)
Distribution & Systems Skills
OTA Extranets
Channel Management
Rate Parity
Inventory Management
Booking Management Systems
Communication Skills
Professional Email Communication
Phone Etiquette
Guest Query Handling
Client Communication
Tools / Software (Optional)
Hotel PMS
CRM Software
Zoho (optional)
Behavioural & Process Skills
Attention to Detail
Process Compliance
Time Management
Coordination & Follow-up