Technician - Rental Services Level III

Position Summary

This position will perform advanced mechanical repairs and or maintenance of all rental equipment in the shop.

• Perform advanced troubleshooting and diagnosing of equipment malfunctions and failures
• Rebuild, repair, and maintain equipment and components
• Thoroughly understands the operation, function, specifications, capabilities and controls of any piece of rental equipment
• Completes all documents associated with repairs in an accurate and timely manner
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls
• Adheres to all safety rules and maintains quality housekeeping in work area
• Assist Lead Technician or Service Manager with mentoring, training, and coaching as needed

• No formal responsibility for supervising others

• High School Diploma or GED
• 6 years or more of work related experience with heavy equipment preferably with an equipment rental company or Caterpillar/Allied equipment and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.

• Certificate acquired through a vocational or technical school
• Class B CDL
• Must have required shop hand tools

• Strong communication skills, including verbal, written, non-verbal, listening and presentation skills.
• Able to articulate specific equipment problems in details to management, peers and/or customers
• Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Ability to overhaul or recondition on major components to OEM specifications
• Ability to recommend corrections to component failure or issues
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers
• Excellent mechanical aptitude
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office. Moderate experience using data base systems
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.