Service Manager

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Company:
Caliber Living
Position:
Service Manager

Location:

Florence, AL
Community:
Bellamy Florence
Job Status:
Full-time
Job Type: Exempt/Salaried
Compensation: $52 - 56K base salary

Reports to:

Community Manager
Amount of

Travel Required:

0%
Positions Supervised:
Service Technician

The Service Manager manages all service requests, preventative maintenance and amenity area maintenance for the property. The Service Manager partners with the Community Manager regarding oversight of all maintenance related activities/initiatives and in achieving all property goals. The Service Manager is responsible to oversee a safe, secure and comfortable living environment for residents, visitors, and staff.

• Initiative:
  Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
• Customer and Quality Focus:
  Consistently working for his/her customers and the company; cares about the quality of work and service provided.
• Service Safety:
  Conducts day to day activities in such a way that safety for self and others is valued and observed; provides a safe atmosphere for customers and business partners.

• Professionalism:
  Demonstrates ethical behavior and honesty at all times.
• Level of Dependability:
  Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
• Adherence to All Company Policies and Procedure:
  Has knowledge of the established policies and procedures and abides by them.

• Cooperation:
  Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
• Cohesion:
  Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

• Adaptable:
  Creates an atmosphere that supports the open expression of ideas; is open and approachable.
• Communication:
  Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
• Courtesy:
  Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

• Innovative:
  Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
• Performance:
  Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
• Fiscal Safety:
  Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

• Passion:
  Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
• Entrepreneurial Spirit:
  Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes the working environment enjoyable for self and others.

• Performs various community maintenance functions including but not limited to:
• Light bulb changes
• Filter changes
• Install/repair window coverings
• Caulking
• Painting
• Pool maintenance
• Vinyl repair & installation
• Electrical and plumbing
• Tile, carpet, flooring
• Ceiling leaks
• Inspects and coordinates all make-ready repairs and services.
• Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions.
• Ensures that storage areas remain locked when not in use.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to the dumpster when necessary.
• Assists in keeping grounds neat and free of litter.
• Performs on-call emergency service as requested. All emergency…