Service Technician

The Service Technician supports Elevate Healthcare's mission of making the world safer, healthier, and more productive by ensuring the quality, reliability, and performance of healthcare simulation equipment. This role is responsible for testing, calibrating, troubleshooting, repairing, and validating products prior to shipment or return to service. Working collaboratively with Engineering, Manufacturing, Quality, and Customer Support teams, the Service Technician helps ensure products meet company quality standards and customer expectations.

The Service Technician exists to ensure healthcare simulation products operate safely, accurately, and reliably throughout the manufacturing and service lifecycle. This role supports product quality and customer satisfaction by performing technical testing, calibration, troubleshooting, repairs, and preventive maintenance while contributing to continuous improvement initiatives.

• Perform functional testing, calibration, verification, and validation of healthcare simulation equipment.
• Troubleshoot, diagnose, and repair mechanical, electrical, and electronic issues using established procedures and technical documentation.
• Verify products meet engineering specifications, quality standards, and customer requirements prior to shipment or return to service.
• Perform preventive maintenance, inspections, and routine servicing of equipment.
• Interpret technical drawings, schematics, service manuals, and work instructions to complete repairs and testing activities.
• Utilize diagnostic tools and test equipment to identify root causes of equipment failures.
• Document testing results, repair activities, calibration records, and service history accurately within company systems.
• Collaborate with Engineering, Manufacturing, Quality, and Customer Support to resolve product issues and improve product performance.
• Identify recurring product issues and recommend corrective actions or process improvements.
• Support new product introductions, engineering changes, and validation activities as assigned.
• Maintain assigned tools, test equipment, and work areas in accordance with company standards.
• Ensure compliance with company quality systems, safety procedures, regulatory requirements, and operational policies.
• Provide technical support for internal teams and, when required, assist with field service activities.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of analog and digital electronic systems.
• Ability to troubleshoot electrical, electronic, and mechanical systems.
• Experience using diagnostic and calibration equipment.
• Familiarity with Microsoft Windows and macOS operating systems.
• Basic understanding of computer networking concepts.
• Experience with CRM or service management applications preferred.
• Ability to read and interpret wiring diagrams, schematics, engineering drawings, and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and commitment to quality.
• Effective written and verbal communication skills.
• Ability to prioritize multiple assignments while meeting deadlines.
• Strong customer service orientation and collaborative work style.
• Ability to frequently stand, walk, bend, reach, and use hands for detailed technical work.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Visual acuity sufficient to inspect small electronic components and perform precision testing.
• Ability to safely operate testing equipment and hand tools.
• Comply with all company safety rules, policies, and procedures.
• Adhere to quality management system requirements and applicable regulatory standards.
• Maintain the confidentiality and security of proprietary company and customer information.
• Follow all applicable environmental, health, and safety requirements.
• Perform all duties in accordance with Elevate Healthcare's Code of Business Conduct and organizational values.
• Primarily performed in a manufacturing, laboratory, or service environment.
• Overtime may be required based on production and customer service needs.

• Associate degree in Electronics, Biomedical Technology,…