Tonkean Platform Support Engineer

Tonkean Platform Support Engineer

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean‑based solutions. The role will work closely with business teams, enterprise application teams, and external vendors to ensure reliable workflow execution and production operations.

• Hands‑on experience with Tonkean platform administration and support.
• Strong understanding of workflow automation and process orchestration.
• Experience with REST APIs, JSON, and integration troubleshooting.
• Knowledge of enterprise applications such as SAP, Coupa, Service Now, Salesforce, or Workday.
• Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
• Strong incident management, troubleshooting, and root‑cause analysis skills.
• Understanding of Agile methodologies and ITIL processes.

• Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations.
• Monitor Tonkean solutions, modules, workflows, and system integrations.
• Troubleshoot issues involving process execution, notifications, forms, APIs, and integrations.
• Analyze incidents, perform root‑cause analysis, and implement permanent fixes.
• Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
• Support business users during UAT, production deployments, and hyper‑care.
• Manage user access, security roles, and platform governance controls.
• Perform release validation and support production migrations.
• Maintain workflow documentation, SOPs, and knowledge articles.
• Coordinate with business teams, enterprise application teams, and external vendors to resolve issues.
• Identify opportunities to improve workflow reliability, automation, and operational efficiency.

• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities with minimal supervision.
• Strong communication, interpersonal, and customer service skills.
• Effective team collaboration and stakeholder management.
• Ability to mentor and support team members.
• Quick learner with a proactive, self‑driven approach.
• Ability to follow change management procedures, IT policies, and internal guidelines.

• Work in a collaborative environment with cross‑functional teams.
• Opportunity to innovate and automate business processes.
• Contribute to reliable product operations.

• Travel: 23% (required).
• Regular hours with flexibility for on‑call support as needed.

• Health, dental, and vision coverage.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development and certification support.
• Inclusive and diverse work culture.
• Employee assistance program.